Guest Experience Intern

Location: Welch

* Please note:

A resume is required for this position

Pay Rate: $14.25 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Welcome guests, answer questions and provide information and support to guests

* Input, update and maintain accurate player information in the Casino Management System

* Issue Island Passport Club cards for club members

* Be knowledgeable about and provide guests with information regarding Island Passport Club membership, property-wide events and other property amenities

* Redeem cash, prizes and comps for guests following department guidelines

* Meet goals as established by management

* Maintain a working knowledge of promotional systems

* Perform point and promotion adjustments following department guidelines

* Assisting with and provide support for Passport Club booth for outdoor shows and events

* Assisting Passport Club Supervisors with scheduling

* Participate in the interview and selection process for new Island Passport Club Representatives

* Assist in creating and maintaining the training manual

* Maintain expertise in Casino Management Systems to effectively educate guests on usage, features and benefits.

* Maintain ongoing proficiency in day-to-day Island Passport Club operations to ensure seamless workflow and guest support

* Be the Guest X Champion for department.

* Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs

KNOWLEDGE AND CERTIFICATION,

SKILLS AND ABILITIES

Knowledge and Certification

Required:

* High School Diploma/GED or equivalent experience

* Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

Preferred:

* Guest Service experience

Skills

Required:

* Accurate and detail oriented

* Highly organized and ability to adapt quickly to changing priorities

* Excellent verbal and interpersonal communication and problem-solving skills

* Proven high guest service skills

* Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows

Abilities

Required:

* Ability to work in a fast-paced environment

* Ability to interact with guests, coworkers and management in a professional and courteous manner

* Ability to follow established dress code policies and practice good personal hygiene

* Ability to speak in a clear, concise and pleasant voice

* Ability to retain large amounts of information regarding the property and its amenities

* Ability to read and write English

REQUIRED TRAINING

* Treasure Island guest service training

* Marketing Operations systems (including casino management and promotions)

* Telephone Etiquette

* Any position-related training as determined by department manager

PHYSICAL DEMANDS

* Must be able to walk, stand and/or sit for long periods throughout the day

* Must have a good sense of balance, and be able to bend, kneel, stoop and twist

* Must be able to push, pull and grasp objects occasionally

* Must have the ability to independently lift up to 25 pounds occasionally

* Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

* Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events

* Must be willing to work a flexible schedule including all shifts, weekends and holidays

* Extensive computer use

* Occasionally overtime may be required

* Occasionally must deal with angry or hostile individuals

* High volume direct public contact