Finnish Speaking Customer Service Cloud Services Provider - Greece

Overview

Mercier Consultancy MD is delighted to announce a unique opportunity for Finnish Speaking Customer Service Representatives for a leading Cloud Services Provider, located in Greece. This position is ideal for individuals who are enthusiastic about technology and cloud solutions while delivering top-tier customer support. As a Finnish-speaking representative, you will assist clients in navigating their cloud service inquiries, ensuring a seamless and satisfying experience.

• Manage customer inquiries regarding cloud services, products, and solutions via phone, email, and chat in Finnish
• Provide detailed information on service features, pricing, and technical specifications
• Assist customers with account-related inquiries, subscription management, and technical support
• Resolve customer complaints and technical issues efficiently, maintaining high satisfaction levels
• Document all customer interactions accurately in the CRM system
• Collaborate with technical teams to ensure timely resolution of complex issues and improve customer experience
• Stay informed about the latest trends in cloud technology to provide informed support to clients

• Fluency in Finnish (both written and spoken) is essential; knowledge of English is a plus
• Experience in customer service, preferably within the technology or cloud services sector
• Strong communication skills with a focus on customer advocacy and satisfaction
• Excellent troubleshooting and problem-solving abilities
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer relationship management (CRM) systems and basic technical knowledge of cloud services
• Willingness to relocate and work in Greece, with flexibility in working hours as needed

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..