Member Service Representative

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The Member Service Representative provides efficient assistance to the Billing and Member Service Team and delivers quick, courteous, and professional service to members and customers. This role actively promotes the Cooperative’s services while maintaining a friendly, business‑like attitude in all interactions.

• Respond to member inquiries via phone, email, and in person in a timely and professional manner.
• Assist with billing functions, including payment arrangements, posting payments, and processing adjustments.
• Handle Internet Service Requests: scheduling, troubleshooting, and coordinating with vendors.
• Support Internet sales and provide Level I technical assistance.
• Process account transfers, reconnects, and disconnects in accordance with Cooperative policies.
• Maintain accurate Capital Credit records and assist with related inquiries.
• Participate in meetings, workshops, and Annual Meeting preparations.
• Provide outage communication support when needed.

• High school diploma or equivalent.
• At least one year of advanced office training or two years of experience in a similar role.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office and ability to operate business machines.
• Ability to maintain confidentiality and handle difficult situations professionally.
• Valid Minnesota driver’s license and reliable transportation.

• Experience in a cooperative or utility industry.

• Monday–Friday, 8:00 a.m.–4:30 p.m.
• Occasional evenings and weekends as needed.
• Starting wage is $26.92/hr.

• Collaborative team environment.
• Opportunities for professional development and training.
• Commitment to safety and community engagement.

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MLEC is an equal opportunity employer.

• Entry level

• Full-time

• Other
• Utilities