Teller​/Personal Banker

Citizens Alliance Bank

Location: Clara City, MN

Job Title: Teller/Personal Banker

Start Your Career with Citizens Alliance Bank! The Teller/Personal Banker position will provide professional and knowledgeable assistance to all customers. They will receive calls and respond to customer inquiries and concerns. The Teller/Personal Banker will handle all functions of personal banking, new accounts, inquiries, and problem accounts in accordance with the Bank’s policies and procedures.

• Process transactions through a teller platform, verifying incoming cash, accurately dispersing cash, and accepting various deposits and payments.
• Assist with end‑of‑day processing and check imaging work, checking for accuracy prior to submitting.
• Provide account information, answer customer inquiries and requests, and complete telephone transfers in compliance with Citizens Alliance Bank’s policies and procedures.
• Open all types of new deposit accounts, resolve problems, and show customers how to access and manage their products and services to take full advantage of their Citizens Alliance Bank relationship.
• Use effective selling techniques while promoting and selling additional products and services to create product interest and generate customer action. Actively pursue potential customers and recognize quality prospects through interviewing.
• Conduct all customer contact to complete all required documentation in compliance with bank policy and banking regulations.
• Service all retail and business deposit accounts, while promoting and selling additional products and services.
• Display knowledge and proficiency in the bank’s products and services to act as a liaison between customers and the bank to build long‑term customer relationships.
• Proactively make personal contacts and/or telephone calls to existing customers and maintain contact with existing customers to cultivate customer relationships.
• Maintain knowledge of and understand the financial needs of customers and other products and services available through the bank.
• Answer phones and/or complete telephone requests. Collaborate with Operations Help Desk to resolve complex account inquiries as they arise.
• Verify account balances, provide account information to customer, and print copies of items and/or statements from customer accounts.
• Maintain knowledge and understanding of Internal Service Standards and procedures for the department and departments that are a part of the workflow.
• Read, interpret, and apply appropriate policies, procedures, or operating manuals.
• Maintain complete confidentiality regarding sensitive customer and proprietary information.
• Remain standing or stationary for 50% of the time. Occasionally lift 30 pounds.
• Exemplify and follow core values.
• Maintain regular attendance and punctuality.
• Travel for trade and industry schools and seminars as needed.
• Install a Multi‑Factor Authentication (MFA) app on an employee’s personal mobile device, if required.
• Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including BSA/AML, and the Bank’s policies and procedures.
• Perform other duties as assigned and requested.

• Humility – We are “blue‑collar bankers”. We are relatable, down‑to‑earth people who greet our smallest customer the same way we greet our largest.
• Respectful, Genuine Care for Others – We care about each other, our customers, and our communities.
• Finds A Way – This simply put is nothing more than attitude. It’s a can‑do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.
• Effort – We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.
• Owning‑It – Owning‑It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

• Required – High School diploma or GED, etc.
• Required – Continuing Education to maintain job knowledge.
• Preferred – One to three years of banking experience.
• Preferred – One to…