Customer Service​/Utility Billing Technician - Milaca

General Duties

Performs a variety of cashiering, administrative, utility billing, and customer service responsibilities. First point of contact for the public and utility customers. Responsible for ensuring a safe and welcoming environment for staff and guests. Involves significant contact with the public answering questions, responding to calls, and assisting walk-in customers. Responsible for customer service excellence, accurately prepare utility customer records, create new utility accounts, process monthly utility statements and e-statements, printing and mailing utility bills, and collecting and posting payments for utility bills.

Strong organizational and time management skills along with attention to detail. This position requires professional communication with coworkers, the public, vendors, and external agencies by phone, email, and in person. Ideal candidates are skilled in creating excel spreadsheets, composing reports and documents, and proficient with office equipment including multi-line phone systems and Microsoft Office.

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