Customer Service Representative

Russell Tobin is hiring a Customer Service Support – Order Management in Wayzata, MN.

$19.00/hr - $19.66/hr

Contract/Onsite

Wayzata, MN 55391

4+ months with possible extension or conversion

$19/hr - $19.66/hr

Mon – Fri, 7:45 AM – 4:15 PM CST

The Customer Service Support 1 will support routine customer-facing activities within the order management process. This role involves executing established customer service tasks related to order intake, confirmation, processing, and fulfillment. The ideal candidate mobile will help streamline internal processes to ensure a seamless customer experience and assist in resolving basic administrative or procedural issues.

• Assist in identifying potential obstacles within the order management process and work with internal teams to take corrective actions as directed.
• Help update internal stakeholders on order status and any related issues.
• Support the generation of order-related documents in accordance with established procedures.
• Aid in resolving simple administrative or clerical issues related to order confirmation, processing, and fulfillment, following defined procedures.
  
  Support processing of standard customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability.
• Follow standard protocols to communicate order status, invoice details, contract balances, and necessary order completion information to customer-facing representatives.
• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, escalating more complex matters as appropriate.
• Perform other duties as assigned.
Minimum Qualifications
• High school diploma, secondary education level, or equivalent.
• Minimum of two years of related work experience.
• Basic PC proficiency, including Microsoft Outlook, Word, and Excel.
• Ability to lift up to 35 lbs.
• Effective verbal and written communication skills.
Preferred Qualifications
• 1–2 years of experience in mail and delivery services.
• 1–2 years of dock or logistics support experience.
Benefits

Russell Tobin offers eligible employee’s comprehensive راپور healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority Level

Associate

Employment Type

Contract

Job Function

Administrative and Customer Service

Industries

Food and Beverage Manufacturing

Inferred Benefits from the Description

Medical insurance

401(k)