Strategic Account Manager

Overview

Be yourself at Protolabs
. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply.

You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.

It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Strategic Account Manager! This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

• Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership.
• Creates an account budget and strategic account plan that will guide the direction of the account over a 2–3-year horizon.
• Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level.
• Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
• Introduces innovative, strategic manufacturing ideas across product life cycle for co-creating competitive advantage for the customer.
• Pursues individual development.
• Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account.
• Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches.
• Leads and leverages necessary resources.
• Clearly defines and communicates responsibilities for account team and organizes multiple internal functions.
• Accountable for operational results and connected to operational excellence but spends no time on day-to-day account operations or on account administration.
• Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies.
• Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trusted advisor to the customer. Involved in strategic direction and decisions of account.
• Prospect and identify target key customer contacts at multiple levels across multiple departments including R&D, sourcing, corporate senior executive leadership to identify and incubate new business opportunities.
• Perform other related duties as assigned.

• Bachelor’s degree in business or related field or equivalent education and/or experience
• 8+ years of experience managing large enterprise complex B2B accounts, preferably working with Fortune 500 & Med Tech customers.
• Consistent high performer fluent in how to proactively grow customer relationships across business units, locations, and personas to develop multiple coaches and champions as part of strategic business, partnership and growth plans
• Develops and drives enterprise-level programs and agreements with strategic customers to grow sustainable, long-term partnerships.
• Builds and maintains influential relationships with key decision makers and cross-functional partners across Protolabs to support strategic business and growth plans.
• Identifies, develops and executes new strategic business programs and capabilities in…