Collections Specialist

Location: Saint Paul

We are looking for a skilled and motivated Accounts Receivable Collections Specialist who enjoys challenges and thrives in a fast-paced, team environment. This position will be responsible for maintaining customer accounts receivable including, collection of outstanding balances, and resolution of billing and payment discrepancies while providing excellent customer service.

DUTIES & RESPONSIBILITIES:

* Make collections calls to customers in a professional manner while maintaining and improving customer relations

* Utilize collection management software for efficient and effective handling of assigned accounts

* Review customer billing problems and resolve accounts receivable delinquencies in a timely manner

* Research internal and external questions regarding billings, payments, credits, and account balances

* Reconcile and provide updates to management, as appropriate, on assigned account portfolio

* Collaborate with the outside sales team to resolve customer payment issues

KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT:

* Knowledge of key Credit and Collections policies and techniques

* Strong professional written and verbal communication skills

* Ability to perform research to ensure accuracy of customer accounts

* Ability to multi-task and prioritize while maintaining high attention to detail

* Identify and complete critical tasks independently and with a sense of urgency

* Strong interpersonal skills and organizational awareness

* Proficient with Microsoft Word and Excel.

* Bilingual language skills are also a plus

* Work will be performed in the corporate office

WORK ENVIRONMENT:

* This position is located at our Corporate Headquarters in Eagan, MN.

MINIMUM REQUIREMENTS:

* Previous business to business collections experience preferred with a minimum of 3 years of experience or equivalent combination of education and experience

* Associates Degree in Business or Accounting preferred

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.