Charter Operations Agent

Overview

Sun Country Airlines is seeking a Charter Operations Agent to provide customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager. The ideal candidate for this position is a motivated self-starter who enjoys thinking outside the box and striving to always deliver the best customer service possible to set the Sun Country charter experience apart.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answer phone calls from clients, vendors and charter representatives while maintaining a high level of professionalism during stressful situations and delivering excellent customer service.
• Monitor all charter flight activity and communicate movement and delay notifications to relevant clients and vendors in a timely manner.
• Maintain control and confidentiality of client manifests and security sensitive information.
• Upload and disseminate passenger manifests for public and private charters as necessary.
• Collaborate and assist in developing the execution of irregular operations within the Charter Desk Lead and SOC, as well as with internal and external stakeholders.
• Confirm services and transitions arranged for charter operations.
• Perform tasks in accordance with Sun Country Airlines policies and procedures while maintaining a high level of operational safety and integrity.
• Other duties as assigned by management.

• Associates degree or relevant work experience
• 1+ year(s) of related experience at an airline
• Excellent communication skills, both written and verbal
• Strong organizational and problem-solving skills
• Ability to work effectively with minimal supervision under stressful situations
• Intermediate knowledge of Microsoft applications (Excel, Word, One Note, Teams) and able to use or quickly learn applications
• Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test
• Must be able to obtain a SIDA badge

• Working knowledge of Navitaire applications (GoNow, Sky Speed)
• Previous charter, ground handling, or airline operations experience

Pay: $20.50 USD per hour. This is the base compensation for this role.

Full-Time, Non-Exempt

Minneapolis, MN (onsite)

None

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.