Service Advisor
Job in
Minneapolis, Hennepin County, Minnesota, 55413, USA
Listed on 2026-01-18
Listing for:
Transwest
Full Time
position Listed on 2026-01-18
Job specializations:
-
Transportation
Job Description & How to Apply Below
We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
* Exceptional Leadership
* Beautiful, Updated & Clean Environment
* Competitive PTO & Benefits Packages
* Company Training
* Opportunities for Advancement
* Quick & Efficient Interview Process
We offer a full benefits package for eligible employees including:
* Medical, Dental, and Vision Insurance
* Life (Voluntary and Employer Paid) and Disability Insurance
* 401(K) with company match beginning with your first contribution.
* HSA and/or FSA
* Paid Time Off, Sick Time, and Company Paid Holidays
* Employee Car Discount Program
Requirements
Essential Duties & Responsibilities:
* Actively listen to customers and create descriptions of any problems or services that may be needed.
* Prepare service orders.
* Engage in upsells and promotions for additional equipment and services.
* Obtain customer authorizations and signatures.
* Present repair orders to the Foreman for dispatch.
* Prepare and present customers with quotes.
* Communicate with customers and the foreman as needed.
* Work with the Foreman to ensure all repairs are completed.
* Prepare invoice repair orders.
* Contact customers for pick up or delivery.
* Ensure that a secured payments are made prior to releasing serviced vehicles.
* Update Uptime Pro (Freightliner Elite Support Locations).
* Answer service calls.
* Additional duties as assigned.
Work Environment & Physical Abilities:
* Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
* This position may require standing, balancing, bending or stooping for prolonged periods of time.
* This position requires corrected vision and hearing within normal range.
* This position requires the occasional ability to lift and carry items weighing up to 80 lbs.
* Required to perform work inside and outside, in varying weather situations.
* Must be able to operate simple, complex and heavy-duty machinery.
Required Education, Experience, Knowledge &
Skills:
* High school diploma or equivalent.
* Valid driver's license and MVR in good standing.
* Excellent written and verbal communication skills.
* Multitasking Skills
* Customer Service Skills
* Conflict Resolution Skills
* Detail Oriented
* Quick Thinking
* Emotional Intelligence
* Computer Efficiency
* Ability to work any shift if needed.
* Ability to successfully complete a general abilities assessment.
* Ability to pass a post-offer background check, physical and drug screen.
Preferred Education, Experience, Knowledge &
Skills:
* Previous experience in a similar role.
* Knowledge of diesel engines, gas engines, drive train and suspension.
* Heavy and medium duty truck industry experience.
Job Details:
* Type:
Hourly
* Compensation Range: $32.05 an Hour
* Reports To:
Service Manager
* Shift: 1st
* Closing Date:
Open Until Filled
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