Ramp Agent; Customer Service Agent - MSP

Ramp Agent (Customer Service Agent) - MSP How You'll Help Us Keep Climbing (Overview)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Has a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT).
• Must wear required company-approved Personal Protective Equipment (PPE) including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel.
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires eligible for up to 2 weeks of vacation.
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non‑birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance.
• Family care assistance programs such as fertility support, adoption assistance, lactation support, subsidized backup care.
• Holistic wellbeing programs: mental health support, financial coaching, employee assistance program.
• Domestic and international flight privileges for employees and eligible family members.
• Career development programs.
• World‑wide partnerships focusing on community service and sustainable initiatives.
• Business Resource Groups promoting inclusion.
• Recognition rewards through Unstoppable Together.
• Access to over 500 discounts and voluntary benefits via Deltaperks.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre‑employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact

Entry level

Full‑time

Management and Manufacturing