SOC Operations Coordinator

Location:

Headquarters Minneapolis, 2005 Cargo Rd, Minneapolis, MN 55450, USA

Pay or shift range: $50,000 USD to $58,000 USD

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low‑cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Benefits

• PPO and high‑deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Sun Country Airlines is seeking a SOC Operations Coordinator to work alongside the SOC Duty Manager and collaborate with multiple SOC departments to develop and implement daily operations plans that are both effective and efficient. The SOC Ops Coordinator will assist the SOC Duty Manager with routine operational tasks including maintaining FLIFO, delay posting, tail swaps, IROP management, and internal/external communications.

In addition, they are responsible for the efficient routing of aircraft based on daily flight schedule, route requirements, and planned maintenance. They will regularly interact with the Flight Dispatchers, Crew Schedulers, Maintenance Controllers, Maintenance Planners, Airport and Charter Operations personnel, as well as Crew members.

Essential Roles and Responsibilities

Safety

• Promotes company safety policy and adheres to safe operational practices.
• Identifies and channels any safety concerns through the SOC Duty Manager or appropriate safety program.
• Ensures adherence to operational and aviation security protocols.
• References established manuals and checklists to ensure compliance with established procedures.

People

• Facilitates effective communications and collaboration between various operational groups.
• Communicates routine and non‑routine operational details using electronic and telephonic systems.
• Develops and implements efficient and effective plans for recovering regular flight operations while maintaining a customer focus.

Operational Quality

• Assists SOC Duty Manager with the development and implementation of day‑to‑day operations plan.
• Maintains FLIFO with updated information.
• Assigns and adjusts aircraft routing based on operational needs and route requirements.
• Ensures operational performance through strategic reassignment of resources including aircraft, crew members.
• Disseminates timely and accurate communication for routine and irregular events.
• Evaluates and optimizes aircraft utilization based on cost profiles.
• Collaborates with charter and commercial team to ensure efficient scheduling and utilization of resources.

Required Qualifications

• Two to five years of airline operations experience in an SOC, Airport Operations, or Flight Operations role.
• Excellent communication skills, both verbal and written.
• Ability to work effectively with minimal supervision in fast paced environment.
• Proficient in Microsoft Office.
• Knowledge of Sun Country business model, values, and route structure.
• Basic understanding of aviation weather products and the national airspace system.
• General knowledge of common regulations and airline terminology.
• Experience using Microsoft Windows and Office
  365 products.
• Ability to multi‑task in a fast paced and dynamic environment.
• Must maintain attention to detail and act with precision.
• Ability to work effectively in a team environment.

Preferred Qualifications

• Associates or Bachelor’s degree in related field.
• AIMS experience or familiarity with other airline management software…