Supportive Case Manager

As a Supportive Housing Case Manager, you will be primarily responsible for providing ongoing, structured home- and community-based case management services to participants participating in the Supportive Housing program.

The Housing Programs Department serves households in Hennepin County who are experiencing or at risk of homelessness. Our programs each provide tailored support to help households stabilize housing and achieve self-sufficiency. If you're passionate about ending homelessness and helping those in need in our community, Agate and this role offer a meaningful opportunity to make an impact.

• Provide home and community-based case management services for participants to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).
• Manage multiple sources of funds to assist participants and maintain accurate records.
• Partner with Housing Locator to assist participants in finding and maintaining housing through building relationships with landlords and provide landlord-tenant support and mediation along with maintaining participant files and complete accurate and timely documentation including daily case notes, and data collection.
• Conduct monthly home visits with each assigned participant and offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs to develop individual goal plans with participants and provide supports necessary to achieve participant-identified goals.
• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural experiences of living with historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
• Communicate and coordinate services with other program staff. Attend and participate in team meetings. Provide flexible services during times that meet the needs of participants.
• Position consists of approximately 50% direct, primarily community-based, participant contact, and 50% indirect participant-related work (i.e. documentation, communicating with collateral partners, preparing for participant meetings, attending trainings and community events).

• 6.15 hours of PTO accrued each pay period, prorated for part-time (160 hours of PTO your first year)
  • 11 Floating holidays per year (Prorated based on hire date)
• Medical Health Insurance with 8 options including traditional and high deductible options.
  • Clear Value from $7-103, Park Nicollet Health Partners and Vantage Plus from $48-150, Passport plan from $170-291
• Employer-paid Dental and Life Insurance for employees
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan- with 1.5% employer contribution offered between 6 & 12 months of employment
• Referral Bonus Program

• Must have valid Driver's License access to an insured, safe, and reliable vehicle
• Must pass a DHS Net Study 2.0 approval

• An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (licensure preferred), Human Services, etc...
• One year casework experience
• Two years' experience working with participants experiencing homelessness
• Licensed Social Worker
• Fluency in language(s) used by our participants (Spanish, Amharic, Oromo, Somali, ASL)
• Familiarity with community resources relevant to our participant's needs.
• Personal experience with homelessness.
• Experience working, interning, or volunteering with people experiencing homelessness.

• Sedentary Work - Sitting for most of the time with occasional walking. Exerting up to 10 pounds of force occasionally
• Must be able to attend home visits and apartment showings with participants, including visiting units that may be only accessible via stairs
• Must be able to drive home visits and other casework appointments

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.