Supportive Case Manager

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

• I work here because I believe in our mission, and it actually guides our work. The people who work here are incredibly passionate, smart, fierce, and advocate for the people we serve.
• Sam, Program Manager, 5 years
• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that, housing can begin, which I’m thankful I can help with.
• Jackson, Welcome Center Advocate, 2 years
• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care, which means really listening to each person's needs and supporting them in a way that makes sense for them. I’m proud to be part of a team that's working to end homelessness with compassion and respect for everyone.
• Evie, Housing Program Manager, 3 years

• Integrity:
  Always doing what's right, even when it's not easy or popular.
• Equity:
  Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.
• Humanity:
  Recognizing how these issues affect everyone, building trust, and forming strong relationships by understanding people's needs.
• Creativity:
  Finding new and original ways to meet the community's needs.

• 6.15 hours of PTO accrued each pay period (160 hours of PTO your first year)
• 11 Floating holidays per year (Pro-rated based on hire date)
• Medical/Kavira insurance
• $0 cost plans available
• Employer-paid Dental and Life Insurance
• Flexible Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan
• Referral Bonus Program

Title:

Supportive Housing Case Manager

Reports To:

Supportive Housing Program Manager

Schedule:

Monday - Friday

Union Representation by the AFSCME Local 999

Job Classification:
Fulltime, Non-Exempt

Compensation: $23.77

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Coordinated Entry Assessments, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful.

The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.

The Supportive Housing Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to participants participating in the Supportive Housing program.

• Provide home and community-based case management services for participants to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).
• Manage multiple sources of funds to assist participants and maintain accurate records.
• Partner with Housing Locator to assist participants in finding and maintaining housing.
• Build relationships with landlords and provide landlord-tenant support and mediation.
• Maintain participant files and complete accurate and timely documentation including daily case notes, and data collection.
• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
• Conduct monthly home visits with each assigned participant.
• Develop individual goal plans with participants and provide supports necessary to achieve participant-identified goals.
• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
• Communicate and coordinate services with other program staff. Attend and participate in team meetings.
• Provide flexible services during times that meet the needs of participants.
• Performs all other duties, as assigned.
• Position consists of approximately 50% direct, primarily community-based, participant contact, and 50% indirect participant-related work (i.e. documentation, communicating with collateral partners, preparing for participant meetings, attending trainings and community events).

Sedentary work -…