Area Maintenance Technician

Summary

The Area Maintenance Technician is a hands‑on role responsible for repairing, maintaining, and turning single‑family rental homes in the MN Market. The technician ensures all issues are resolved in a timely manner while delivering a superior resident experience. This role requires travel across the assigned market, use of personal tools, and consistent application of customer service and compliance standards.

• Complete service requests across multiple trades (plumbing, electrical, carpentry, drywall, HVAC, appliances, roofing, exterior) within established service‑level agreements.
• Perform rekeys, lock changes, and property securing tasks.
• Conduct pre‑move‑in audits and repairs to ensure quality resident experience.
• Complete turn‑related repairs in vacant properties and support property condition management.
• Deliver excellent customer service and communicate professionally with residents, owners, and team members.
• Educate residents on maintenance topics when appropriate.
• Provide timely updates on status of work orders and arrival windows.
• Ensure compliance with OSHA, HAZCOM, ADA, Fair Housing, and EPA/lead‑based paint regulations.
• Monitor property conditions, identifying and correcting unsafe issues.
• Perform vehicle inspections and adhere to company safety standards.
• Use mobile applications and work order systems to receive, complete, and close out service requests in real time.
• Document completed work with before‑and‑after photos.
• Track tool usage, supplies, and report needs for restocking.
• Partner with property management, supervisors, and support centers to coordinate scheduling and priorities.
• Provide assistance and guidance to peers as needed.
• Attend required meetings and training sessions.
• Other duties as assigned.

• Valid driver’s license, reliable transportation, and proof of insurance.
• Proficiency in basic residential systems: plumbing, electrical, carpentry, HVAC (minor), and appliances.
• Strong communication, organizational, and problem‑solving skills.
• Service‑minded approach with ability to work independently and prioritize tasks.
• Must own and maintain a basic set of tools (hammer, drill, tape measure, wrenches, pliers, screwdrivers).
• Exert a professional and positive demeanor.
• Organized and manage multiple priorities.
• Successfully use negotiation skills and easily diffuse difficult situations.
• Demonstrate Honesty, Trustworthiness & Accountability.

• High School Diploma or GED; vocational/technical training a plus.
• Minimum 1–2 years of maintenance, construction, or trade experience (single‑family preferred).

• OSHA 10 certification (required within 90 days of hire if not already certified).
• EPA Type I & II Certification (HVAC).

While performing the duties of this job, the employee is regularly required to stand for multiple hours a day, climb flights of stairs, drive a vehicle, walk, lift up to 50 pounds, use hands to handle or touch objects, tools, or controls when out in the field. This position also requires the ability to bend, stool, kneel, crawl, and push/pull. Employee is occasionally required to talk or hear and sit at a desk working on a computer for multiple hours a day.

Specific vision abilities required by this job include close vision.

Remote Status: N/A
Travel Requirements: 50%‑100% of travel required in the state.
While performing the duties of this job in the field, the employee is frequently exposed to fumes, airborne particles and may be working in inclement weather. The noise level in the office work environment is usually quiet but can be moderate to loud in the field.