Account​/Maintenance Manager - HVAC & Commercial Refrigeration

About Us: Crosstown Mechanical Inc. is the Twin Cities’ most reputable and fastest-growing Commercial Refrigeration / Mechanical Service Company. We offer quality repairs, replacements, maintenance, and installations of a wide range of mechanical equipment with deep roots and a strong focus on Commercial Refrigeration and HVAC systems. We have a team of field service technicians, maintain a large client list, and offer valued services in one of the world’s fastest paced industries.

We are seeking an experienced and driven Account / Maintenance Manager with a strong background in HVAC and refrigeration systems. In this pivotal role, you will:

• Cultivate and maintain robust client relationships.
• Promote, prepare, and manage Planned Maintenance Service Agreements using our CRM system.
• Focus on Planned Maintenance (PM) sales
  , while assisting in generating quotes and recommendations for other projects.
• Play an instrumental role in building a dedicated maintenance team and leading the maintenance technicians to ensure high-quality service delivery.
• Serve as an account manager supporting the Service and Special Projects team by assisting with quotes and proposal development.

• Proven experience in HVAC and Refrigeration systems
  , with prior work in an HVAC service company highly preferred.
• Strong customer service and relationship-building skills, paired with effective communication, negotiation, and time management abilities
  .
• Demonstrated success in business development and sales
  , with experience quoting residential or commercial service work.
• Proficiency in Microsoft Office, CRM systems
  , and general computer skills. Familiarity with Mechanical Contractor CRM and Dispatch systems is a plus.
• Leadership qualities, including a passion for mentoring and training team members to foster professional growth.
• Strong problem-solving abilities and conflict-resolution skills.
• Ability to systematize workflows
  , multitask, and handle stressful situations in a professional manner.
• Educational background:
  High school diploma or equivalent
  , with additional education, competency cards, or relevant training preferred.