Sales Support Specialist

The Sales Support Coordinator works closely with the Sales teams and Customers to ensure the effective and efficient pre-sale support to achieve sales objectives and customer satisfaction.

Primary contact for all domestic and international direct system and supplies sales activities and is instrumental in the achievement of customer satisfaction.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures the effective and efficient pre- and post-sale support to field sales consultants to achieve sales objectives and customer satisfaction.
• Assists sales teams (domestic and international) as requested in screening prospects, including preparing and distributing introductory information and letters to potential customers.
• Prepare, assemble and distribute system sales proposals as directed by sales consultants using pre-approved format, product and configuration descriptions, and MRP system part numbers and prices.
• May also assist selling additional features, services or small equipment (Software features, service contracts, etc.) to accounts as requested by field sales consultants and managers.
• Initiate communication and interact with various personnel within customer accounts as well as field sales and service personnel to ensure that all necessary information required to enter, ship and invoice a system order is received before or concurrently with receiving the customer purchase order.
• Maintain proposal and quote documentation (domestic and international) including accurate and most current pricing and configuration.
• Maintain and distribute pre-approved product and configuration descriptions and other key information used by consultants in support of their selling activities.
• Input new customer and maintain current customer information and marketing leads into SALESFORCE database.
• Maintain a cohesive team environment with other functional areas to improve customer satisfaction.
• Input system and supply orders into MRP ordering system.
• Act as information conduit between relevant departments at the corporate office and field sales consultants including reporting information from field sales regarding competitive information or new/modified product request to the responsible marketing and product management personnel.
• Input new system information into SALESFORCE.
• Maintain current system information in SALEFORCE.
• Process support agreement orders and maintain documentation accordingly
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Participation in group phone queue is in addition to activities above
• Regular attendance is an essential job function.
• Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.
• Maintain organization in a fast-paced environment. Requires strong time management skills with a high level of accuracy. Will be required to regularly multi-task between projects.

• Business or Job-Specific Knowledge
• Project Task-Management
• Decision-Making
• Problem-Solving
• Interpersonal Communication
• Clerical/Technology Skills
• Analytical Skills

This position has no supervisory responsibilities

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• 40% telecommunications, 60% in office

• Frequent standing, sitting, walking, bending, stooping, twisting, and occasional crawling.
• Occasional lifting up to 25 pounds, occasional heavier lifting.
• Occasional pushing, pulling, and handling of materials.

Very limited travel < than 5%

• Minimum of a high school diploma and experience in marketing, business or related area plus 1-2 years experience in a sales support, customer service or marketing or equivalent experience.
• Ability to effectively communicate in English. Excellent written and verbal…