Account Coordinator​/Sales Support

Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story! With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success.

The enthusiasm generated within Gamer Packaging is infectious and is the reason we’ve organically grown our sales to over $200 million in our 39-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence.

Gamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service.

We are seeking an organized, detail-oriented individual with a strong work ethic, excellent communication skills, and a desire to support a fast-paced sales team. If you have a passion for providing outstanding customer service and enjoy finding solutions to meet customer needs, then we want YOU to join our team!

As an Account Coordinator/Sales Support, you will partner closely with our Regional Sales Managers and New Business Development team to support our customers’ day-to-day needs. You will work directly with customers, suppliers, and internal departments to coordinate quotes, samples, orders, and timelines. This role includes product sourcing, quoting, order entry and tracking, and helping resolve issues to ensure a smooth customer experience while supporting account growth.

Your key responsibilities will include:

• Provide comprehensive sales support including obtaining supplier pricing, preparing customer quotes, coordinating and shipping samples, following up on open quotes, processing and tracking orders, and initiating quality cases as needed.
• Communicate daily with Regional Sales Managers and New Business Development to promote a collaborative, team-based approach.
• Partner with supplier contacts to source products, secure competitive pricing and manage order timelines.
• Ensure order accuracy and on-time delivery.
• Proactively troubleshoot and resolve issues that may impact quality, accuracy, or other customer concerns.
• Collaborate with internal departments on artwork, freight coordination, inventory management, invoicing, and quality concerns.
• Effectively utilize Gamer systems, tools, and processes to ensure efficiency.
• Accurately maintain all relevant customer information within the CRM system.
• Demonstrate exceptional attention to detail and organization across all tasks and documentation.
• Apply strong business acumen and working knowledge of Excel to support analysis and reporting.

Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done--and just gets it done!

• High School diploma, Bachelor’s degree or equivalent experience
• 1+ year of experience in inside sales support, account coordination, order management, or administrative customer support
• Excellent problem solving, decision making, and analytical skills
• Highly organized and detail oriented
• A high sense of urgency with strong time management skills and the ability to prioritize and follow up effectively
• Excellent interpersonal, verbal and written communication skills
• "Roll-up your sleeves” mentality with a strong work ethic and entrepreneurial spirit
• Team-oriented mentality and willingness to share ideas and support peers as needed
• Prior experience with Microsoft Office is a plus

This is a hybrid-based position
, working standard business hours in-office Tuesday through Thursday and remote on Monday and Friday
.

Gamer Packaging offers a fun, fast-paced work environment, full benefits, and the excitement of a rapidly growing company. Our competitive compensation and benefits package includes:

• Salary commensurate with experience
• 401(k) with company match
• Medical insurance (with HSA option and telemedicine)
• Dental and vision insurance
• Life insurance, short- and long-term disability
• Employee assistance program
• Employee referral bonus program
• Flexible spending accounts for medical and dependent care

Compensation: $64k - $68k + bonus potential (compensation will be based on experience and qualifications)