Sales Support Representative – Warranty and Service

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

• Handle customer inquiries across phones, email, and chat
• Address and resolve customer complaints
• Set up service with manufacturers and service providers appliances
• Follow up with customers after service is completed to ensure the product works as it should
• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Use CRM system and phone system effectively
Qualifications
• 0-3 years of sales and/or customer service experience preferred
• Experience in plumbing, HVAC, or other trades is a plus
• Strong sales skills, including the ability to upsell
• Proven track record of responding quickly to customer needs and making decisions in a timely manner
• Ability to react well in a fast‑paced environment & follow through on commitments
• Highly motivated and customer‑service‑oriented mentality with ability to build relationships is a plus
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes
Benefits

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach toward benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match and additional meaningful and inclusive enhancements such as mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay

Range

Pay Range: – $20.57 – $32.91 – Estimated ranges displayed are Monthly for salaried roles OR Hourly for all other roles. – This role is bonus or incentive plan eligible – Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Opportunity Employer

Ferguson complies with all wage regulations. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.