Client Expansion and Growth Manager

Position Overview

The Client Expansion and Growth Manager (CEGM) plays a key role in supporting sales initiatives within existing accounts. This role is focused on driving business growth by expanding strategic partnerships within the region. The CEGM will work closely with the Director of Account Managers to meet goals related to sales, revenue, forecasting, internal operations, and customer satisfaction.

Success in this role requires strong experience in business development, water management programs, and professional client engagement.

• Growth:
  Drive revenue expansion by introducing and selling additional Phigenics services to existing client accounts
• Proposal Generation:
  Conduct client discovery calls and present proposals to current customers for new services
• Strategic Planning:
  Identify opportunities in accounts and strategize plan to capitalize
• Technical Knowledge:
  Understand building water systems, infrastructure, regulations and water chemistry
• Differentiate:
  Communicate the unique value of Phigenics services across accounts
• CRM Utilization:
  Maintain accurate customer data in CRM and respond promptly to client needs
• Relationship Management:
  Build and maintain strong, long‑term relationships with key stakeholders to ensure client satisfaction and retention
• Collaboration:
  
  Work closely with Account Managers, technical teams, and other internal stakeholders to deliver seamless client experiences
• Market Awareness:
  Stay informed about industry trends, competitor offerings, and regulatory changes to position Phigenics effectively
• Performance Tracking:
  Monitor sales metrics and account growth progress, providing regular updates and forecasts to leadership

Required:

• Bachelor’s degree required
• 1–5 years of professional sales experience in healthcare. Experience with water related engineering is a plus
• Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards is a plus
• Ability to calculate ROI
• Excellent communication, organization, and leadership skills
• Strong interpersonal and relationship‑building abilities across cross‑functional teams
• Skilled in presentations and facilitation
• Self‑motivated with a proactive, solution‑oriented mindset
• Commitment to professional ethics
• Adaptability in a fast‑paced, evolving business environment
• Proficiency in MS Office and Hub Spot

• Ability to identify and capitalize on opportunities for selling within existing client accounts
• Skilled in developing and executing account strategies that align with client needs and organizational goals
• Proven ability to build trust and maintain long‑term relationships with key stakeholders
• Exceptional verbal and written communication to clearly convey value propositions and negotiate effectively
• Understanding of building water systems, infrastructure, regulatory requirements, and water chemistry to support informed client discussions

• Travel to client sites within the region is required
• Responsibilities include conducting sales related meetings
• Occasional overnight travel may be necessary
• Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions
• Physical activity may include walking, climbing stairs or ladders