Samsung Service Parts Lead

Overview

2020 Companies is seeking a highly organized and technically capable Samsung CARE Parts Lead to support service operations within our Samsung CARE location.

If you are a detail-oriented professional who thrives in both inventory ownership and hands-on device repair, this opportunity is for you.

As the Samsung CARE Parts Lead, you will play a key role in supporting daily service center operations. You will ensure parts are accurately managed, properly documented, and readily available to support efficient device repairs. You will also step in to perform repairs when needed, helping maintain service flow and deliver strong customer experience.

This role is ideal for someone who values accountability, organization, and teamwork in a fast-paced retail service environment. You will serve as a trusted operational team member, helping ensure accuracy, compliance, and smooth day-to-day execution within the Samsung CARE center.

If you enjoy problem-solving, supporting team workflow, and taking ownership of both inventory and repair responsibilities, join us and be part of a team committed to delivering exceptional service within Samsung CARE.

Regular

Bloomington, MN 55425

$24.00/ hour

Full-time, including evenings, weekends, and holidays as required.

Samsung location Mall of America, Bloominton, MN.

• Weekly Pay!
• On-demand pay options through Daily Pay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

• Manage daily receiving, tracking, reconciliation, and organization of Samsung CARE parts inventory
• Ensure accurate documentation of parts usage within repair systems
• Monitor inventory levels and communicate restock needs in a timely manner
• Maintain clean, organized, and audit-ready parts storage
• Process returns, aging inventory, and chargeback documentation in accordance with company guidelines
• Support inventory audits and ensure compliance with all inventory control and financial procedures

• Serve as the primary parts resource for Samsung Repair Technicians
• Support daily workflow to ensure technicians have timely access to required components
• Reinforce adherence to repair documentation and inventory procedures
• Serve as the on-site point of contact for daily operations when the manager is not present
• Identify opportunities to improve efficiency and maintain service standards

(This role does not include hiring, disciplinary action, scheduling authority, or formal performance management responsibilities.)

• Perform diagnostics, troubleshooting, and mobile device repairs in alignment with Samsung repair standards
• Maintain proficiency across supported Samsung devices, including smartphones, tablets, and wearables
• Support peak volume periods to ensure timely repair turnaround
• Ensure proper parts utilization and high-quality repair execution

• Support positive customer outcomes by minimizing delays caused by parts availability
• Contribute to service KPIs and customer satisfaction results
• Maintain a professional and collaborative presence within the Retail Location

• 2+ years of experience in retail operations, parts handling, or technical service environment required
• Demonstrated proficiency in mobile device diagnostics and repair
• Working knowledge of inventory control, parts tracking, and documentation processes
• Strong problem-solving skills with the ability to assess operational issues and implement practical solutions
• Customer-focused mindset with a commitment to supporting a positive and efficient service experience
• High level of organization, accuracy, and attention to detail
• Ability to support workflow coordination in a fast-paced service environment
• Proficiency in Salesforce, inventory/ERP systems, and Microsoft Office preferred
• Prior experience in a customer care or technical service environment preferred

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran…