Team Member, Restaurant​/Food Service

Position Overview

The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences by delivering unparalleled guest service, making world‑class hand‑crafted beverages, and embodying Caribou’s Purpose and Values in every interaction.

• Guest Service
  • Develop personal, ongoing relationships with guests.
  • Practice active listening and connection.
  • Anticipate guest needs and proactively solve opportunities by demonstrating product knowledge and hospitality.
  • Make enthusiastic and knowledgeable recommendations to delight guests.
  • Create day‑making experiences that spark a chain reaction of GOOD.
• Hand‑craft beverages to order per Caribou standard operating procedures.
• Heat, prepare, and serve Caribou food offerings per standard operating procedures.
• Float between barista and guest‑service roles and willingly fulfill all team‑member responsibilities.
• Takes guest orders, manages cash drawer, and follows all cash‑handling policies.
• Maintain the look and feel of a well‑run store by following cleanliness, sanitization, and organization standards.
• Actively think and act upon what the team and guest will need in the future.
• Differentiates between problems that can be solved directly and when to ask for leader support.
• Understands that the team is managing multiple priorities and willingly takes direction from leaders.
• Brings the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen.
• Relishes the opportunity to be helpful to others – both to team members and guests.
• Has a learner’s mentality and desire to get better and do things correctly and effectively.
• Shows up in every situation looking to do the right thing, serve with love, and make the biggest difference.
• Takes ownership for and is eager to make a positive impact on others.
• Shows up ready and willing to be a reliable team player and support one another.
• Is resilient under pressure and is willing to ask for help.

• Required:
  • Work at least one of the following: early mornings, evenings, holidays, or weekends.
  • Must be at least 16 years of age.
• Preferred:
  • Restaurant, retail, or guest service experience.

Seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, and bending for 4–8 hours, moving intermittently during working hours. These demands may be accommodated with or without reasonable accommodations.

$11.23 – $18.71 per hour. Starting pay is subject to local and state minimum wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Address: 4345 Pheasant Ridge Drive #210, Blaine, Minnesota 55449

Brand:
Caribou Coffee

Seniority level:
Entry level |

Employment type:

Part‑time | Job function:
Management and Manufacturing | Industries:
Food and Beverage Services