Maitre D Stock Bond

Summary

The Maître D' is responsible for overseeing the front-of-house operations of the restaurant, ensuring that guests receive high-quality service from the moment they enter until they leave. The Maître D' manages the dining room, coordinates reservations, greets and seats guests, trains/mentors and oversees the Service team, and ensures a smooth, efficient, and pleasant dining experience. The Maître D' is also the primary point of contact for guests with special requests, complaints, or feedback.

• Welcome guests warmly as they arrive at the restaurant and create a positive and inviting atmosphere.
• Coordinate with the service staff to seat guests promptly according to reservation schedules, dining and seating preferences, and table availability.
• Set floor plans and coordinate staffing levels with GM.
• When necessary, manage a waitlist, keep guests informed of wait times, and ensure fair seating assignments.
• Develop strong relationships and ensure that VIP guests, high-profile clients, and repeat guests are recognized and extended a personalized experience.
• Maintain and manage the restaurant’s reservation system by ensuring accurate scheduling, confirming reservations, and managing changes or cancellations.
• Coordinate and maintain training materials, i.e., menu item descriptions/manuals.
• Maximize the use of available space by balancing tables, including planning seating arrangements during peak times.
• Act as the point of contact for handling guest issues, from minor complaints to major disputes, and ensure issues are addressed and resolved quickly and satisfactorily.
• Take note of guests' preferences, allergies, dietary restrictions, or special occasions and communicate them to the relevant staff.
• Assist in hiring/training/mentoring service team on restaurant standards, service etiquette, and guest interaction.
• Assist in handling employee relations, performance management initiatives.
• Lead and organize pre-shift meetings to communicate daily specials, VIP guests, special instructions, and any important updates.
• Ensure that the dining room is running smoothly, with appropriate lighting, music, cleanliness, and temperature.
• Liaison with the Culinary team re: business levels, flow of business, timing of dishes
• Ensure that the restaurant’s tables, floors, and restrooms are clean and well-maintained.
• Use reservation software to track reservations, guest preferences, and dining history by maintaining accurate guest records.
• Regularly check the restaurant’s office supplies and coordinate with management for restocking.
• Promote special events or promotional offers to guests.
• Provide feedback to restaurant managers regarding the quality of service, operational challenges, guest complaints, or suggestions for improvement.
• Collaborate with the restaurant manager and Events Manager to promote business with neighboring properties & office managers. Assist in planning and executing special events such as private parties, corporate gatherings, and holiday celebrations.
• Act as an ambassador for the restaurant, ensuring a positive public image.

• Minimum of 2 years as a Maître D, or similar role in the hospitality industry.
• Proficiency in reservation software, POS systems, and other restaurant management tools.
• Strong leadership skills and experience training front-of-house staff.
• A genuine passion for the restaurant and hospitality industry, demonstrated through a commitment to excellence and guest satisfaction.
• Clear and effective communication skills, both verbal and written, for interacting with staff, customers, and other stakeholders
• Ability to stand for long periods, move quickly, and manage the physical demands of a busy dining environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bilingual English/Spanish skills preferred

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression…