Assistant Community Manager - Market Rate; Minneapolis - Multifamily Real Estate

Department: Residential Property Management

Location: Minneapolis

Reports To: Site Community Manager

FLSA Status: Full-Time, Non-Exempt

SUMMARY
Schafer Richardson, LLC is a real estate investment company providing development, management, leasing, and construction services to its commercial and multifamily real estate portfolio in the Upper Midwest.

The Assistant Community Manager has the support role to the Community Manager in all aspects of apartment community’s day-to-day operations including marketing and leasing, administration, customer service, maintenance, and caretaking. Depending on the size of the site, Assistants can play a lead role in the leasing of unoccupied units as the primary full-time leasing agent for the property. They assist the Community Manager with maintaining the physical asset while striving to improve the financial performance of the property in accordance with the goals set forth in the annual operating budget.

DUTIES AND RESPONSIBILITIES include the following. Please note, the job description is not intended to be all encompassing. Other duties may be assigned as needed.

Marketing

• Must remain current on features, conditions, rent levels and rent concessions of all primary market comps for the property; includes market surveys & in-person visits.
• Work with Community Manager to create and implement an effective marketing plan to maximize the property’s competitive advantages relative to the competition in the area.
• Establish connections and interact with the surrounding community to maximize cross-promotional and referral opportunities.
• Work with manager to maintain social media presence and reputation score by posting regularly to social media outlets & utilizing reputation management software/tools. Actively solicit reviews to improve service and review scores.
• Participate in weekly pricing and renewal calls.

Apartment Leasing

• Ensure prompt response and effective follow-up to all rental inquiries received via telephone, e-mail, CRM/lead management system, or fax to maximize rental appointments with prospective residents.
• Develop a clear understanding of the features and benefits that provide the property with a competitive advantage relative to the completion and use them to satisfy the needs and wants of prospective residents during the sales presentation.
• Close on all prospective residents
• Maintain an organized and consistent follow-up program for all previous appointments that maximizes rentals from the available traffic.
• Application processing – collect and input all required from the applicant and work with Community Manager to ensure company policy is applied consistently to all rental applications.
• As directed by Community Manager, execute lease agreement and all required paperwork prior to new resident move-in
• Alert Community Manager to any condition or situation that adversely impacts the success of the leasing program.

Administrative

• General
  • Completion of all administrative and clerical task accurately, promptly and in accordance with company policy and all applicable laws
  • Keep the office area clean and organized to project a professional image to current and prospective Residents.
• Leasing
  • Collect required identification, application fees, deposits and rental applications from all individuals applying for an apartment.
  • As directed by Community Manager, assist in preparing leases, addendums, and agreements to be executed as part of resident file.
  • Collect materials for and prepare move-in packets for new residents.
• On-Line Property Management Systems
  • Assist in and accurate input of all required leasing and lease renewal information.
  • Assist in processing and depositing of all payments.
  • Produce late rent letters and actively pursue accounts receivable collections to maximize income and minimize bad debt.
  • Track upcoming lease expirations, prepare correspondence, and communicate with Resident to maximize renewals and reduce turnover. Input updated lease information into system.
  • Conduct move-out inspections with vacating residents, determine applicable charges in addition to any current…