Multi-Site Assistant Manager

Overview

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while  develop more than properties, we develop people.

The purpose of this role is to assist the General Manager in effectively managing the property. The Assistant Manager is responsible for helping maintain daily, weekly, and monthly reports including accurate reporting and processing of rental payments and deposits received while assisting with the property's leasing, marketing, and resident relations.

• Facilitate cash management protocols
• Accounts receivables: track online payments, process manual payments
• Accounts payable: financial coding, invoice entry in software, and mailing checks
• Budget management: review budgeted activity to ensure timely invoicing
• Manage resident delinquency
• Late notices
• Eviction action filing
• Rent write-offs
• Manage resident accounts sent to a third-party collection agency
• Assist with month-end, quarter-end, and annual financial closing processes to include: AP/AR reconciliations; reclass and accrual review; monthly reforecast
• Annual external property audit coordination with Property Accounting Manager and external CPA firms
• Manage package software
• Ability to analyze financial information and pay close attention to detail

• Provide resident support:
  Manage move-in and move-out paperwork to ensure proper lease file and deposit account compliance
• Resident communication regarding resident accounts
• Manage and track changes in rentable items
• Facilitate amenity reservations to ensure timely payment collection
• Resident interaction and conflict resolution
• Resident event and services coordination
• Attend weekly site L10

• Be Helpful
• Be present and Make it Easy
• Be Fun
• Be someone that people want to work with and make time for friends, family, and your own passions
• Be Better
• Be constantly improving, be curious, figure out a better way
• Be a Team Player
• Put the success of the team ahead of themselves and raise the performance of everyone around them
• Take Action
• Display urgency- come prepared and make the best decision possible with the information in front of you
• Do the Right Thing
• Own our mistakes, make it right, and move forward

• Medical, dental, and vision insurance
• Disability and life insurance
• 4 weeks paid time off
• 11 paid holidays and volunteer time off
• 401(k) plus match
• Employee wellness program

• Bachelor’s degree or Two (2) years previous experience in real estate, property management, or other customer service-related fields
• High energy level, comfortable performing multifaceted projects in conjunction with daily activities
• Superior interpersonal abilities – ability to get along with diverse personalities and talent
• Resourceful and well organized
• Results and people-oriented, but have sound judgment - ability to balance other considerations
• Service-oriented, but assertive/persuasive
• Demonstrated proficiency in working with computers including word processing, Excel, calendar management, software/database

• Appfolio experience