Youth Services Case Manager – NIA Program

Overview

The mission of NorthPoint Health & Wellness Center (NorthPoint) is to create a healthier community. Three pillars provide the foundation for serving the North Minneapolis community:
Whole-Person Integrated Care, Building Community Well-Being, and Health Equity.

The Case Manager will adopt a Growth Focused Case Management framework to engage youth and families in achieving stability, educational success, and positive community connections. This innovative approach emphasizes empowerment and utilizes strengths-based strategies, fostering collaborative coordination of services tailored to the unique needs of each participant. By leveraging both internal and external partnerships, the Case Manager will provide comprehensive service coordination and vital information to youth and their families on a range of social and economic issues, including legal assistance, social services, medical referrals, educational resources, housing solutions, employment opportunities, and transportation support.

• High School Diploma/GED with 7 years’ experience working with a human services organization or Associate degree in human services or related field with three years’ experience working with a human services agency or organization in case management or care coordination, required. Bachelor's degree in human services or related degree, preferred.
• Minimum 1‑2 years experience in case management or youth mentorship within non‑profit, educational, or justice‑involved settings.
• Ability to develop and maintain rapport with diverse groups of youth that encourages empowerment, self‑sufficiency, and non‑dependence.
• Demonstrated ability to perform programmatic and case management functions.
• Experience with justice‑involved youth preferred.
• Understanding of the impact of trauma on youth development.
• Experience facilitating group activities.
• Must be able to interact effectively with youth and their caregivers of various ages, ethnic, cultural backgrounds, and economic status.
• Must have knowledge of community, educational and economic resources, and social services throughout Hennepin County.
• Highly developed organizational skills and comfortable taking initiative.
• Excellent oral, written and group communication skills.
• Must have a valid driver’s license, reliable transportation and the ability to meet NorthPoint’s driving standards. Must be able to drive NorthPoint’s passenger van to safely transport youth to and from programming.
• Must be proficient in MS Word, MS Excel, and computer client tracking databases.

Work is performed in a standard office environment. The role involves regular guest interaction and extensive computer use (6‑8 hours daily), requiring hand‑eye coordination for standard office equipment.

• 401(k) Retirement Plan
• Medical, Dental and Vision Coverage
• Employer Paid Basic Life Insurance Policy, Short-Term and Long-Term Disability Coverage

The passion and dedication of our employees makes NorthPoint a great place to work! If you are seeking a rewarding and challenging position that makes a difference in the community, visit our website thpointhealth.org and express your interest under Employment Opportunities – Human Services.

Salary: $23.54 - $24.52 per hour