Advocacy Services Program Manager

Job Description

The Advocacy Services Program Manager provides strategic leadership and operational oversight for SVC’s direct advocacy services, including the 24-hour crisis line, volunteer and intern programs, and case management services. This position ensures that all services are trauma-informed, survivor-centered, and culturally responsive. The role supervises both advocacy staff and volunteer advocates, supports quality improvement, and serves as a key liaison to community partners and multidisciplinary teams.

This is not a remote position.

Duties include, but are not limited to, the following:

Program and Volunteer Management Coordination- 60%

• Lead the coordination of the volunteer, intern, and advocacy programs to ensure trauma-informed, survivor-centered, and culturally competent service delivery.
• Recruit, train, support, and supervise volunteer and intern advocates.
• Develop and manage training curriculum in compliance with statutory advocacy requirements.
• Plan and implement regular in-service trainings and continuing education opportunities.
• Create and implement volunteer/intern scheduling, communication, and accountability systems.
• Coordinate partnerships with university programs to ensure compliance with practicum standards and support intern learning goals.
• Supervise advocacy staff (3 direct reports); hold regular team and case consultation meetings.
• Ensure consistent supervision and feedback processes for staff and volunteers.
• Serve as a liaison, as requested.
• Oversee quality improvement efforts, including data tracking and reporting on service delivery metrics.
• Maintain working knowledge of significant developments and trends in the field of sexual assault in order to enhance the effectiveness of the advocacy program.
• Utilize various forms of technology to connect with colleagues and participants, conduct meetings, and create presentations and training. Included, but not limited to, Microsoft Office Suite, Zoom, Canva, etc.
• Other duties as assigned by the Executive Director.

Direct Services
-40%

• Carry a caseload of 5–7 clients providing services such as crisis counseling, case management, and legal/medical advocacy.
• Provide hotline support, medical advocacy, and participate in on-call rotation.
• Coordinate SVC’s support groups and facilitate at least 2 per year.
• Ensure accurate and timely documentation in SVC’s data systems.
• Support staff and volunteers in addressing complex advocacy situations.
• Integrate ongoing debrief and support practices to reduce vicarious trauma among team members.
• Conduct public education and community-based training, as needed.
• Participate in SVC’s direct service support for victim/survivors, including hotline support, medical advocacy, individual counseling, support groups, and legal support.
• Ensure that client information and service records are properly entered into the database, in a timely manner.
• Respond to and facilitate requests for professional and community-based training.
• Crisis line and medical advocacy on-call participation required
• Participate in community/systems advocacy groups and task forces as assigned.

Required Skills, Experience, and Characteristics:

• Two years of direct service advocacy experience in sexual violence or related fields, preferred.
• Master of Social Work, preferred
• Prior supervisory experience preferred
• Strong interpersonal and communication skills, with the ability to provide constructive feedback and facilitate reflective supervision.
• Demonstrated ability to manage multiple priorities in a fast-paced, emotionally demanding environment.
• A strong commitment to social justice and dismantling all forms of oppression.
• Demonstrated experience working with diverse populations.
• Self-starter requiring minimal supervision.
• Able to travel across Carver, Hennepin, and Scott counties.

SVC is committed to building a diverse and inclusive workplace that reflects the communities we serve. We strongly encourage applications from Black, Indigenous, and people of color (BIPOC), LGBTQ+ individuals, survivors, and people with disabilities.

The Sexual Violence Center (SVC) is a dedicated rape crisis center serving Carver, Hennepin, and Scott counties. We support people who have been impacted by sexual violence through crisis intervention, case management, individual counseling, support groups, and medical advocacy. For more information about our work, visit:(Use the "Apply for this Job" box below)..

The Sexual Violence Center (SVC) is a dedicated rape crisis center serving Carver, Hennepin, and Scott counties. We support people who have been impacted by sexual violence through crisis intervention, case management, individual counseling, support groups, and medical advocacy. For more information about our work, visit:.