Shelter Worker

Position Title

Shelter Worker

Our Saviour’s Community Services (OSCS) provides dignified shelter and housing for single adults, and basic education classes to adult English language learners in the Phillips Community of South Minneapolis. OSCS takes its name from Our Saviour’s Lutheran Church, which founded our programs in the early 1980s. In 2004, we became a legally and financially independent nonprofit. We are not a religious organization.

Find more about OSCS at (Use the "Apply for this Job" box below)..

Our Saviour’s Housing operates a 21‑bed emergency shelter and permanent supportive housing program for single adults over 18. The shelter provides a bed, three meals a day, and supportive resources to 10 men and 11 women every night of the year. People of all genders are welcome. The program will transition to a medical respite shelter. Our cohesive team works together to provide services that offer dignity and hope.

The Shelter Worker provides basic direct services to adult emergency shelter guests of Our Saviour's Housing and works to ensure that the shelter is clean, safe, and welcoming for all guests, volunteers, and community members. This position is non‑exempt, hourly, full‑time/part‑time, regularly scheduled 24‑40 hours per week, and reports to the Emergency Shelter Manager. The employee would also be "on‑call" one week per month, receiving an on‑call stipend and pay for any hours worked.

• Follows OSCS mission and vision, policies, and procedures
• Performs shelter guest, volunteer, and internal customer support
• Provides front desk service, tracks people who enter and exit the shelter, and monitors the security camera system
• Performs housekeeping duties, such as maintaining cleanliness, washing dishes, doing laundry, and occasionally cleaning up bodily fluids and hazardous materials
• Creates and maintains a positive, safe, and non‑threatening atmosphere for all shelter guests, staff, and volunteers
• Ensures the shelter’s operating policies and procedures are communicated and implemented with the shelter guests, visitors, and volunteers
• Sets and maintains professional boundaries for guests, staff, and volunteers
• Uses good conflict management and crisis intervention techniques to diffuse difficult situations
• Provides guest services, including orientation to shelter guests, making a wake‑up call, serving meals, and attending to other needs of the shelter
• Welcomes and supports volunteers and collaborates with the Volunteer Coordinator to enhance the volunteer experience
• Collaborates and keeps open communication between the staff and management by tracking events and important information in the logbook, email, and other methods
• Attends and participates in team activities, training, and staff meetings
• Performs other duties as requested and time permits

• Ability to use standard office equipment, including computer, monitor, keyboard, and software programs
• Ability to lift and carry up to 30 pounds
• Ability to walk, bend, twist, stoop, reach, grip, push and pull equipment, and climb stairs as needed to perform essential job duties
• Ability to read and write English
• Ability to speak, read, write, and understand people using one or more of Spanish, Somali, Arabic, Ukrainian, Russian, and Farsi/Persian languages (preferred but not required)

• Demonstrated cultural fluency and commitment to diversity
• Demonstrated team player and winning attitude
• Takes initiative and works well independently and collaboratively
• Comfortable working with people from marginalized groups and people with disabilities
• Comfortable working with people from medical respite and people recovering from drug addiction
• Shelter and non‑profit experience is a plus

We offer a flexible, hybrid working environment. We also provide excellent benefits to full‑time and part‑time (20+ hours) employees, including generous Paid Time Off and Sick Time;
Paid Holidays;
Medical, Dental, and Vision coverage with employer contributions toward premiums;
Employer‑paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options…