Client Success Manager

Job Summary

If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket
55 is a perfect fit. Rocket
55 has been a full-service digital marketing agency for 15 years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness.

Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!

• Serves as the primary point of contact for clients
• Maintains regular communication with clients to understand their needs, expectations, and feedback
• Builds and nurtures long-term relationships with clients
• Handles client queries and resolves issues promptly
• Identifies opportunities for account growth and upselling additional services to existing clients

• Oversees the planning and execution of digital marketing campaigns
• Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
• Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
• Manages budgets and works with project management teams to allocate resources effectively

• Monitors and analyzes the performance of digital marketing campaigns
• Uses analytics tools to track campaign success and ROI
• Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement

• Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
• Shares client feedback with relevant teams to improve service delivery
• Participates in internal meetings and provide updates on account status

• Stays updated on the latest industry trends, tools, and best practices
• Attends workshops, webinars, and training to enhance professional skills

• Addresses and resolves any challenges or obstacles that arise
• Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise

• Client Satisfaction & Client Health
• Account retention and performance
• Successful cross team collaboration

• Bachelor’s degree in Marketing, Advertising, Business, or related field
• 2 - 4 years of experience as an account manager within an advertising/marketing agency
• Ability to understand complex client deliverables and confidently present them to clients
• Excellent listener and note-taker
• Collaborative leader
• Extremely detail-oriented and organized
• Strong business acumen
• Willingness to take on any task with enthusiasm
• Fast learner and accepting of constructive criticism
• Ability to work cohesively with clients and subject matter experts
• Comfortable with a fast-paced and evolving environment
• Problem-solving attitude with a consistent pursuit of results

• 2+ years of experience with SEO, pay per click, and/or Social Media strategies
• Familiarity with Word Press or other Content Management Systems
• Understanding of Amazon or other marketplace platforms
• Analytics/Google Ads Certified
• Accelo or other project management software experience

$70,000 - $79,000 - depending on experience and qualifications.

This position offers full-time employment along with a comprehensive benefits package that includes:

• Complimentary parking
• Health, dental, and vision insurance
• 401(k) with matching contributions from the Company
• Life insurance and…