Operations Coordinator

Job Title:

Operations Coordinator (Branded Division)

Location: Minneapolis, MN (100% In-Office)
Schedule: Monday – Friday, 7:30 AM – 4:00 PM Department: Operations / Branded Division Reports to: Operations Manager

We are looking for the “glue” that holds our daily operations together for our Branded Division—the team responsible for decorating and monogramming leather goods for high-profile clients.

As the Operations Coordinator
, you will act as the central communication hub connecting our Customer Service, In-House Production, Digital Marketing, and Supply Chain teams.

This is a 100% execution-focused role. You are not here to build long-term strategy or manage a staff; you are here to ensure that what is sold is exactly what gets made and delivered. Your goal is to eliminate bottlenecks, catch errors before they hit the production floor, and ensure every order leaves on time.

• In-Office Requirement: This is a hands-on role. You must be in the office Monday – Friday, 7:30 AM – 4:00 PM to align with the start of the production shift.
• Global Availability: We operate with a remote global team that works 24/7. To prevent production delays, this role requires monitoring communication channels (Slack/Email) during evenings to answer quick questions or unblock the remote team.
• Seasonal Peak: You must be available for 4 Saturday shifts in Q4 (between Thanksgiving and Christmas) to support our peak season volume.

• Act as the primary liaison between the “Front of House” (Marketing/CS) and “Back of House” (Production/Supply Chain).
• Translate customer requirements into clear, actionable instructions (Job Tickets) for the production team.
• Alert Customer Service immediately regarding any delays, stockouts, or production hurdles so they can manage client expectations proactively.

• Review and approve all artwork mock-ups generated by the Digital Marketing/Design team before they move to production.
• Ensure the digital proof matches the physical capabilities of the production floor (e.g., verifying that a specific leather type can handle the requested foil emboss or print).
• Serve as the final “gatekeeper” for quality before an order enters the manufacturing phase.

• Verify physical inventory levels against digital records prior to approving production runs.
• Coordinate with the Supply Chain team to ensure raw materials are allocated correctly to daily orders.
• Flag low-stock items immediately to prevent ordering backlogs.

• Work daily with the Production team to confirm realistic delivery dates based on current machine capacity and labor.
• Monitor open orders to ensure nothing falls through the cracks.
• Troubleshoot “hot” orders that need expedited handling without disrupting the entire workflow.

• You love checklists. You find satisfaction in moving a task from “Pending” to “Complete.”
• You are detail-obsessed. You are the person who notices a typo in a menu or a slightly off-center logo.
• You have “Thick Skin.” You are comfortable pushing back on Marketing if a design isn’t printable, and pushing back on Production if a deadline needs to be met.
• You are a clear communicator. You prefer clarity over fluff and can communicate effectively with both factory floor teams and corporate clients.

• Experience: 3+ years in operations coordination, production planning, or a role requiring high-volume order management.
• Tech Stack: Proficient in Slack, Salesforce, and Box
  , and highly comfortable using Excel/Google Sheets for tracking and reporting.
• Visual Eye: Ability to review visual proofs/mock-ups with an eye for detail and brand consistency.
• Global Mindset: Experience working with remote or international teams is a strong plus.

• Salary: $50,000 - $60,000 (Based on Experience)
• Health: 100% Company-Paid Medical Premiums for EE with add on Dental, and Vision available
• Retirement: 401k with 4% Match

We are a USA-based manufacturing and supply chain company. We own factories in the USA and Overseas. Our clients come to us because we help them scale. We produce on time, with the expected quality, and on budget. We are proud to manufacture for several Fortune 500 companies, designers, and well-known brands.