Operations Manager

Overview

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

• Competitive compensation package of minimum $95,680 – maximum $104,000
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
• May be assigned to attend meetings with the client to represent SOM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Perform all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining;
  Manage and administer the performance-based pay program for all subordinate employees.
• Coordinate, monitor and supervise the activities of subordinates and offer ideas towards resolution
• Ensure daily operation processes are conducted as expected, including assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interact with and assist passengers as necessary
• Investigate and respond to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities.
• Maintain routine records and perform a variety of clerical work activities related to the property operation
• Maintain high degree of confidentiality of all information
• All other duties as assigned

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education:
  
  Degree in Engineering, Operations, or a related field is a plus

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention to details
• Travel up to 20% of the time

• Long periods of standing, walking, and sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• May work in extreme heat and cold, and in damp environment with moderate noise
• Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use…