Operations Manager

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future.

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on‑demand mobility solutions are available in over 200 cities worldwide.

The City Operations Manager role is a key role within Bird’s Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the Minneapolis area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy, execution, and outcomes.

• Manage the end‑to‑end operation of the portfolio with support from the Operations leadership team
• Track and report critical operational, ridership, supply and demand metrics and use data to optimize processes, creatively solve problems, and track results
• Represent Bird and resolve any operational matters for stakeholders, including city, vendors, and third parties
• Drive continuous growth through local campaigns and initiatives to improve market share
• Manage costs, keeping a keen eye on profitability and positive margins
• Build and lead a highly efficient and motivated operations team, including daily oversight, coordination, and training of hourly frontline staff in specific markets
• Prioritize tasks, solve problems, and overcome obstacles independently
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback
• Show initiative as a self‑starter, working well without supervision and driving projects independently
• Contribute to Bird culture by building a fun, inclusive, and safe workplace

• 3+ years of relevant experience, at least 1+ year managing team members
• Self‑motivated, energetic, and driven individual with ability to learn new skills, monitor and manage a team, and grow with the role
• Engaging communicator able to connect with senior leaders and motivate teams
• Strong network‑building and liaison skills with external partners and city stakeholders
• Experience solving complex problems, exercising sound judgment and navigating ambiguous environments
• Ability to simplify difficult problems into actionable tasks
• Data‑driven mindset, strong attention to detail, and obsession with process improvement
• Comfortable learning and adapting to new concepts and tools

• Generous time off and wellness resources
• Work‑from‑home stipend
• Bird ride credits to help you get where you need to be

$65,000 — $88,000 USD

Bird stands for a culture of inclusion. We celebrate diverse backgrounds, experiences, and perspectives and encourage everyone to bring their authentic selves to work. For these reasons, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.