Director of Quality & Impact

Overview

Opportunity Partners is a mission-focused nonprofit that values positive impact, compassion and partnership in the community. The organization will train you for success and you will join an award-winning team where you’ll do life-changing work and help advance the quality of life for people with disabilities. Our staff works together to help people of all abilities thrive. If you want more than a paycheck, please apply today.

Job Summary

The Director of Quality & Impact is responsible for leading the organization’s quality assurance, regulatory compliance, staff training, and risk management functions across all service areas, including Home & Community Based Services (Residential, Employment, Day Services, Positive Support Services, and In-home Services). This is a new role that will centralize oversight of existing and future quality assurance and impact measurement processes for the organization.

This role ensures adherence to Minnesota DHS 245D licensing requirements, CARF accreditation standards, and other applicable regulations. The Director promotes a culture of continuous improvement, ethical practice, and person-centered service delivery. Reports directly to the Co-President & CEO of Services; direct reports include the existing Director of Training and future positions related to the developing Quality & Impact team.

Schedule

• Monday to Friday from 8:00 AM to 4:00 PM

• Quality Measurement & Improvement
  • Develop and oversee a comprehensive quality management system tailored to the services offered by Opportunity Partners.
  • Ensure the collection and analysis of data related to service outcomes, satisfaction, and performance indicators to drive improvement.
  • Lead internal audits of programs & services, service billing integrity, incident reviews, and corrective action planning.
  • Oversee staff training on quality standards, person-centered practices, and documentation.
• Regulatory Compliance & Billing Integrity
  • Ensure full compliance with DHS 245D licensing, CARF standards, HIPAA, and other applicable regulations.
  • Work with VPs of Finance, Day & Employment and Residential & Community Living to expand and improve systems to review and assure service billing integrity.
  • Serve as the primary liaison with licensing and accreditation bodies, engaging with program leadership as needed.
  • Maintain current knowledge of regulatory changes and communicate updates to leadership and staff.
  • Oversee incident reporting, investigations, and documentation in accordance with state and federal guidelines.
  • Serve as an active member of the OP Safety, HIPAA, Risk & Compliance Committee (SHARCC).
• Risk Management
  • With SHARCC and other organizational leaders, identify organizational risks and develop mitigation strategies.
  • Lead policy development and implementation to support ethical and compliant operations.
  • Report relevant metrics and progress to the OP Board of Directors, as needed.
  • Collaborate with legal counsel, insurance providers, and external consultants as needed.
• Leadership & Collaboration
  • Supervise training, quality and compliance staff, providing mentorship and performance management.
  • Partner with program leaders and administrative teams to ensure integrated compliance efforts.
  • Report regularly to the CEOs, Executive Team and Board of Directors on quality, compliance, and risk trends.
• External Engagement
  • Actively engage with relevant trade organizations, sector work groups, and other Quality & Impact professionals for development and network building.

• Bachelor’s degree in public administration, healthcare, social work, or related field strongly preferred.
• Minimum five (5) years of supervisory experience.
• Minimum five (5) years of experience in quality assurance, compliance, or program management in disability services or healthcare.
• Documented experience working with Minnesota Department of Human Services 245D licensing and accreditation platforms such as CARF and CQL.
• Experience as a presenter (training content, reports, etc.) in a professional setting.
• Experience with Medicaid-funded programs and non-profit operations strongly preferred.

Equal Opportunity
Opportunity Partners is an Equal Opportunity employer committed to affirmative action and a welcoming environment for people of diverse communities. Our call to advance diversity, equity and inclusion is rooted in our organizational values and in our mission.