245D Program Manager

Overview

Build Something Bigger — And Change Lives, Including Your Own
. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs.

At Fraser
, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

About Us: Fraser is a dedicated, compassionate non-profit organization committed to making a positive impact on the lives of those we serve. As part of our team, you’ll engage in meaningful work and have the opportunity to make a real difference. If you’re passionate about client-centered care and ready to contribute to a dynamic, impactful organization, we invite you to join us in shaping the future of Fraser.

Fraser is hiring a Program Manager to provide leadership, oversight and supervision to assigned Community Living Sites and Services. Assures continuous quality improvement in service development and program management. Ensures compliance with regulations as well as the vision, policies and budgetary parameters of Fraser.

• Oversee routine operations for Community Living sites, and supervise on-site as necessary.
• Oversee Program Operations for Community Living Services.
• Respond to emergencies immediately and provide direction and support to staff and individuals.
• Monitor service delivery excellence, customer satisfaction and regulatory compliance through a quality assurance process.
• Respond to deficiencies and implement recommendations for corrective action.
• Implement staffing patterns based on the needs of individuals, maintaining the budget for staffing. Suggest changes to the staffing pattern to meet changing individual or budgetary needs.
• Collaborate with property management to ensure all Community Living sites are well maintained.
• Collaborate with the accounting department to assure accurate financial management at service sites, proper billing processes and well planned revenue collection strategies.
• Provide support with new individual intake in collaboration with the Program Coordinators.
• Assist in the development and implementation of division policies, procedures, budget, and quality assurance system for Community Living Services.

• A collaborative, relationship-focused work culture
• Career growth opportunities
• Tuition Reimbursement (must meet Fraser requirements)
• Employee Referral Bonuses

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance, Generous Paid Time off Plan

• Bloomington, MN
• Houses located at Plymouth, Brooklyn Center, and New Hope
• Monday through Friday 9 am - 5 pm; and after hours/weekend on call in a 4-6 week rotation
• The starting pay for this role is $62,000 to $67,000 annually depending on qualifications

• BA / BS in human services or a related field preferred.
• Designated Manager as defined by 245D regulations.
• Ability to pass certification course to administer medications and treatments (within 60 days of hire).
• At least three years of supervisory and managerial experience required, five years preferred.
• Ability to meet the program management and oversight criteria outlined in MN statute 245D.3.
• Proficiency in regulatory compliance required, especially MN Statute 245D, CRS licensing, and Positive Supports Rule.
• Valid Minnesota Driver’s License with acceptable record required.

• Meaningful Impact — Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is…