Sr. Program Manager

Responsibilities

• Assess opportunities to remove testing challenges and increase automation to improve lead time to change.
• Establish a plan to articulate opportunities, owners, and delivery dates to drive the testing improvement plan.
• Partner with Domains, and internal automation, environment, and data teams to implement the plan.
• Triage environment issues, delegate them to the right owners, and perform RCAs.
• Oversee data collection and maintenance for statistical and reporting purposes.
• Develop and implement long‑term goals and objectives for program success.
• Oversee end‑to‑end testing by establishing test plans, scopes of work, and dependency traceability.
• Manage progress status, mitigate risks, and coordinate defect resolution.
• Conduct daily defect calls to expedite issue resolution, if necessary.
• Ensure adherence to quality standards through audits, reviews, and validations.
• Contribute to improving testing standards.
• Define objectives and develop suitable strategies for program execution.
• Formulate, organize, and monitor inter‑connected projects to assess performance, ROI, deadlines, and budgets.
• Plan program delivery in alignment with organizational mission and goals.
• Develop and manage budgets and operational plans.
• Coordinate services across different program activities for increased efficiency.
• Provide consistent progress reporting and escape risks to drive resolution.

• We are seeking a highly skilled Quality Program Manager to oversee and manage testing efforts, assess, and drive plans to improve test environment management, automation, and data across Company to enhance Lead Time to Change. The ideal candidate will bring testing expertise along with thought leadership to improve quality.

• Proven experience in program management, quality assurance, and testing coordination.
• Expertise in Test Automation and AWS.
• Thought leadership to analyze program effectiveness and identify improvement areas.
• Strong leadership, team management, and communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e‑mail to