Supervisory Risk Manager

Job Description

Serve as direct supervisor relative to all sales and trade-related activities for the complexes assigned. The SRM role is critical to the first line of defense and leading the firm’s efforts for successfully protecting the RBC WM brand and managing the risk inherent in the activities conducted by the Firm’s complex/branch employees and clients. The SRM is responsible for effectively supervising the daily, weekly, monthly and periodic business activities performed by FAs and support staff in the field as well as performing oversight of certain supervisory activities that will remain the responsibilities of complex/branch management.

The SRM position aligns with overall business strategic imperatives by way of conducting required supervision that allows for identification of potentially problematic activities in their earliest stages and ensuring corrective action to protect and ultimately increase RBC’s and the field’s reputation and productivity.

• Review daily trade and periodic activity via the trade blotter and conduct necessary investigation and follow-up as warranted; review all related supervisory reports
• Review and approve new accounts and account updates to client and account profiles.
• Perform account triage and in-depth analysis for monthly account reviews and work with field management to ensure client contact and action steps are completed, and corrective action is implemented as warranted
• Perform analysis on inactive advisory accounts, work with field management on a recommended course of action that confirms the client’s best interests are being served
• Assess risk in all areas of responsibility and escalate potential problems and concerns to the appropriate parties; monitor issue through resolution
• Work with complex management on systemic weaknesses that pose risk to ensure corrective measures are implemented to improve behaviors
• Work with corporate and field personnel to investigate and resolve potential sales practice issues
• Maintain a high level of confidentiality in accordance with department, Firm and enterprise standards

• 3-5 years of direct supervisory experience in a broker/dealer
• Series 7, 63/65 or 66 and Series 8 or 9/10 or an equivalent combination. Other licenses may be required
• Excellent understanding of the stock market, investments and investment programs
• Comprehensive and in-depth knowledge of investment products and strategies and their suitability for clients based on investment objectives, risk tolerance and financials
• An understanding of the securities industry’s regulatory environment and related policies and procedures

• Strong and proven verbal and written communications skills
• Very strong inter-personal skills
• Ability to balance the need for identifying and resolving difficult sales practice violations with maintaining a strong professional partnership with field employees – especially field leadership (ability to be tough but fair)
• Proven ability and temperament to handle difficult people, situations and conflict

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program includes competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

• Audits Compliance
• Critical Thinking
• Data Gathering Analysis
• Decision Making
• Detail-Oriented
• Financial Regulation
• Industry Knowledge
• Interpersonal Relationship Management
• Risk Management
• Strategic Thinking

• Address: 250 NICOLLET MALL, MINNEAPOLIS
• City:
  Minneapolis…