Branch Manager III

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

The Branch Manager will report to the Sr. Regional Operations Manager or Director, Operations. Controls driving the overall performance and operations for a large size branch. The position is responsible for ensuring the branch operates in a manner consistent with current processes and policies and that it meets or exceeds 5-Star criteria along with its planned profitability, sales, and customer service levels.

The Branch Manager interacts with all levels of staff within RBA and is responsible for maintaining an engaged, safe, and positive work environment by managing and mentoring staff. The Branch manager is responsible for maintaining high personal visibility to develop strong partnerships with the sales team and other departments as well as developing and maintaining customer relationships.

• Manage, coordinate, and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable
• Develop business and branch growth
• Work collaboratively with other operational business units
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers, customers, and company assets
• Ensure that branch meets or exceeds 5-Star criteria
• Update branch results and operational insights to leaders
• Make decisions necessary to manage the business
• Oversee and maintain customer service levels, including customer inquiries and resolution of issues
• Plan and manage all auctions and pre-auction operations activities in the region
• Manage refurbishing operations including paint, wash, detail, polish and mechanical
• Operate the branch in a manner consistent with current processes and policies
• Develop and implement new methods of internal procedures to improve efficiencies
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
• Support and handle all personnel issues, including hiring and terminating employees
• Provide oversight and direction to the branch employees per the organization's policies and procedures
• Create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted
• Plan for all capital assets, including vehicle fleets and building additions
• Ensure appropriate…