Business Finance IFMS Operations Director

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The Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Business Finance – IFMS Operations Director (IDD Services)

Summary

The IFMS Operations Director partners with Field Operations, Field Finance, and Treasury to oversee the administration of the Individual Funds Management System (IFMS) for an assigned Operating Group. This role serves as the IFMS Subject Matter Expert (SME) and provides guidance, training, and troubleshooting support to field teams. The director identifies opportunities for process efficiencies, recommends improvements, and implements corrective actions to strengthen compliance and performance.

In addition, the director works closely with each Operating Group’s Senior Business Directors to coordinate internal controls and support change management to ensure ongoing adherence to key control requirements.

Essential Job Functions

To perform this role successfully, an individual must be able to perform the following essential functions:

Business Partnership & Collaboration

• Serve as a key business partner to Field Operations, Field Finance, Treasury, and National Datacare (vendor).
• Provide ongoing support and consultation to ensure effective IFMS execution in the field.

• Train and provide oversight of IFMS policies and procedures for state leads.
• Ensure consistent adherence to established policies and operating standards.
• Develop standard operating models for state teams to follow when using IFMS.
• Ensure proper segregation of duties across IFMS functions.
• Serve as the Implementation Manager for new acquisitions as applicable.

• Provision and manage new user access within the IFMS application.
• Act as Business Owner for Easy Vista provisioning.
• Coordinate with field teams to maintain and update contact lists, including U.S. Bank user lists:
• Authorized Employees
• Authorized Adjustment Account users
• Phone contact lists
• Obtain quarterly user access reports and distribute to state leads for review/approval.
• Perform routine system maintenance and troubleshooting, including:
• Resetting passwords
• Resolving cardholder data, balance, and transaction issues
• Reviewing Security Groups and monitoring group additions

• Gather feedback from field users and stakeholders to identify opportunities for efficiency.
• Recommend improvements to senior leadership and support implementation of enhancements.

• Partner with the vendor to resolve system issues.
• Provide input on system updates and enhancement opportunities.

• Conduct quality reviews in the field to confirm processes are being followed; implement corrective action as needed.
• Verify CCA payments align with Treasury/SSC reporting.

• Distribute weekly balance reports and user listing reports to state leads.
• Process, review, and take action on corporate reports including:
• ACH Fraud Report
• Disbursements vs. Offsets Multi
• Negative Balance Accounts Report
• Resident Balances Report
• Z Score Report
• Review U.S. Bank reports and take action as needed, including:
• Cardholder Information Exception Report
• Cardholder  Report
• Funding Reject Report
• Account Reconciliation Report

• Perform other related duties and responsibilities as assigned.

• Bachelor’s degree required (Finance or Accounting…