Manager, Community Support Services, North US Hub
Listed on 2026-01-14
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Management
Operations Manager, Administrative Management, Program / Project Manager
Manager, Community Support Services, North US Hub
Join to apply for the Manager, Community Support Services, North US Hub role at First Service Residential
Base pay range$80,000.00/yr - $85,000.00/yr
Description As a Manager, CSS, North US, you’ll be responsible for a large team of Community Support Services associates (administrative professionals) across our North US hub. This role will oversee Team Leads/Supervisors and their respective teams, work collaboratively with various stakeholders in Operations, Community Management, Leadership, etc. The role will ensure the smooth operation of the Community Support Services (CSS) team/department and develop strategies and initiatives for improvement, in conjunction with the Director.
Your Responsibilities
- Manage a team of Team Leads/Supervisors and their respective teams
- Managing associate performance and key metrics
- Serve as an escalation point for Operations managers, Directors, etc.
- Provide process improvement recommendations
- Implement new procedures and tasks
- Interview and hire candidates
Skills & Qualifications
- The ideal candidate will bring extensive administrative experience from a service‑oriented environment, where accurate and time‑sensitive document creation was a critical deliverable.
- Minimum of 5 years’ experience in a personnel management role where they have demonstrated a track record of developing and mentoring team members and acting as a talent champion.
- Preference given to candidates who bring prior experience in Property Management.
- Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
- Proficiency in computer programs such as Microsoft Office, Outlook and Windows is required.
- Ability to work with sensitive and/or confidential information.
Physical Requirements
- Ability to lift up to 50 lbs following appropriate safety procedures.
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
- This role requires travel to other locations based on company needs in accordance with our Travel and Entertainment policy.
What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short‑term and long‑term disability, legal, identity theft, and pet insurance. You will also be eligible for company‑paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.
Compensation $85,000 / year
Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing and Sales
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