Wing Operational Service Manager

MSP HHH Airport
7150 Humphrey Drive
OSHA MSPHHH
Minneapolis, MN 55450, USA

• Pay range: $50,000 USD to $53,000 USD. This is the base compensation hiring range for this role.

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low‑cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Below Wing Operational Service Manager you’ll enjoy these benefits and more :

• PPO and high‑deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Below Wing Operational Service Manager Overview:

Sun Country Airlines is seeking a Below Wing OSM to manage overall operations of the Ramp department and be responsible for the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established. Ensure safe and efficient operations of equipment. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.

Essential

Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
• Mentor employees to build bench strength for promotional opportunities
• Daily operational tracking of performance, taking immediate action to correct any shortfalls
• Collaborate with Customer Service and the Airport Coordination Center and ramp team to ensure process are safe and efficient
• Administer organizational polices and provide accountable oversight of all the duties and responsibilities of Ramp operations.
• Participate in safety audits and PM checks of all Ground Service Equipment
• Manage, track, and maintain accountability for all Ramp Agents.
• Maintain and track all ground handling equipment and supplies
• Supervise, plan, and assign the daily operation of the Ramp Agents
• Conduct shift briefings to ensure staff is organized and informed
• Complete shift reports and sign timecards
• Ensure that personnel adhere to established company and federal safety regulations
• Prepare incident reports as needed for violations of company policy
• Ensure ramp and deice areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE
• Any other duties assigned by management

Required Qualifications:

• Two or more years of related experience
• Proficient in Microsoft Office
• Effective communication skills, both written and verbal
• Ability to work efficiently under time constraints
• Possess a valid driver’s license
• Available to work varying shifts including nights, weekends, and holidays
• Must be able to obtain an MSP SIDA badge and customs seal

Preferred Qualifications

• Previous experience with managing flexible work forces
• Previous working experience with Deice Operations
• Understanding of metering and throughput of an active weather event

Compensation:

Pay range: $50,000 - $53,000 USD annually. This is the base compensation hiring range for…