Senior Commercial Property Manager

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Be a part of something great and find yourself At Home, At Sherman! The Senior Commercial Property Manager is responsible for portfolio‑level performance monitoring and for ensuring operational excellence, tenant satisfaction, and strong financial results across Sherman Associates' commercial portfolio. This role drives alignment and cross‑department coordination to promote efficiency, transparency, and accountability throughout all commercial operations.

• Serve as the primary point of contact and relationship manager for 3rd party commercial firm, ensuring all service delivery aligns with Sherman's operational, financial, and strategic goals.
• Provide direct leadership and day‑to‑day oversight for in‑house managed mixed‑use retail properties, ensuring consistent service delivery, tenant satisfaction, and asset performance.
• Conduct regular performance reviews with third‑party leadership to evaluate results, identify efficiencies, and recalibrate priorities.
• Collaborate and communicate departmental priorities and focus of Commercial Operations with key partners and leadership.
• Promote cross‑collaboration with all service divisions to ensure optimized performance and success of commercial properties.
• Monitor tenant satisfaction trends and proactively address issues or service gaps.

• Lead operational initiatives, including lease abstraction, financial controls, vendor alignment, and service standard consistency.
• Develop and implement standard operating procedures (SOPs), preventive maintenance programs, communication protocols, and performance benchmarks across portfolio.
• Serve as a key contributor to short‑ and long‑range portfolio planning, including capital improvements, asset positioning, and occupancy strategies.
• Partner with leadership to define staffing, technology, and resources needs to support long‑term scalability.
• Support change management efforts required to evolve commercial operations toward an integrated and standardized operating model.
• Drive execution of Commercial Operations initiatives aligned with Sherman's Strategic Plan.
• Conduct regular property inspections and site visits to assess building conditions, maintenance quality, safety, and lease compliance across Twin Cities and outstate properties, based on operational needs.
• Collaborate with cross functionally to ensure property positioning supports long‑term asset value and occupancy goals.

• Oversee portfolio‑level operational performance through analysis of financials, management reports, KPIs, and tenant feedback.
• Prepare and present regular reporting on property performance, incidents, risk exposure, and operational trends.
• Oversee vendor selection, contract negotiation, and ongoing performance management.
• Review and approve annual lease reconciliations, estimates, tenant billings, and collections.
• Partner closely with commercial accounting on ledgers, reconciliations, adjustments, and payables.
• Ensure timely completion of service requests and projects with minimal tenant disruption.
• Manage tenant move‑ins and move‑outs, including space readiness, documentation, and final inspections.
• Other duties as assigned.

• As applicable, supervises, coaches, directs, trains, and evaluates staff; prepares and conducts employee reviews and completes timecard approvals.
• Responsible for carrying out recruitment, hiring, and payroll duties in partnership with human resources and management.
• Supervise commercial maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.

This position requires local travel up to 50% of the time with out‑of‑state travel about 10% of the time.

• Minimum of 5+ years of commercial property management experience.
• Bachelor's degree or equivalent work‑related experience.
• Demonstrate a working knowledge of commercial building systems, including HVAC, electrical, plumbing, and general facilities operations.
• Experience managing a…