Operations Manager

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Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees.

They evaluate and interact with the vehicle drivers and their Operations team, providing coaching, mentoring, disciplinary action, hiring and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses, coordinating with other shifts and driving process improvements. They act as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift.
• Drive special projects and programs completion assigned by the Senior Operations Manager (SOM).
• Attend meetings with the client to represent SOM or other functional managers when assigned.
• Communicate clearly with stakeholders, both Transdev management and the client as required.
• Support client’s operations leadership team in daily dispatch operations, including mission assignment and stakeholder communication.
• Participate in Lean/Kaizen and other Operational Excellence initiatives.
• Interpret metrics, identify opportunities, and implement actions to drive results.
• Ensure compliance throughout the site to global process standards, working on continuous improvement initiatives.
• Perform vehicle driver safety evaluation ride checks and prescribe retraining; administer performance-based pay for all subordinate employees.
• Coordinate, monitor and supervise subordinates, informing other management personnel of operational or personnel problems and offering solutions.
• Maintain daily operational processes such as assignments, shift start, out-of-office management, pre-briefs and debriefs.
• Respond to service problems including outages, rerouting, accidents, and incidents, supporting drivers with accident reports and post-accident testing.
• Interact with and assist passengers as necessary.
• Investigate and respond to unsafe location/situation reports, recommending changes to resolve unsafe situations.
• Develop and schedule program work plans in collaboration with client staff; oversee daily operations and coordinate activities.
• Maintain routine records and perform clerical work related to property operation.
• Maintain high confidentiality of all information.
• Perform other duties as assigned.

• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams.
• Preferred:
  Degree in Engineering, Operations, or a related field.
• 2 or more years of relevant experience desired; however, some supervisory experience is required.

• Knowledge of service areas and ability to read a map/digital map directions.
• Ability to use a computer to generate reports and schedules.
• Ability to supervise others and make quality business decisions regarding operations.
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes.
• Good written and oral communication skills.
• Strong analytical skills and attention to detail.
• Travel up to 20% of the time.
• Must be on call and responsive for 24/7 operations.
• Work flexible schedule/shift/work area, including weekends, nights, and holidays; standing and walking for up to 10 hours during shifts.

• Long periods of standing, walking, and sitting.
• Use hands to finger, handle or feel; talk or hear; climb stairs and/or ladders.
• Occasionally reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Majority of work is indoors and in air conditioned or well-ventilated facilities.
• May work in extreme heat and cold, and in damp environment with moderate…