Service Representative Off-Site

Overview

Make a difference.

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction.

• Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs

• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance

• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise

• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations

• Update knowledge of products through self-study and attending product training classes

• Assist in orientation of new or less experienced representatives

• Monday - Friday, 8:00am - 5:00pm

• The expected pay rate for this position is starting at $21.00 per hour depending on experience.

• Minimum 1 year experience required; 2+ years experience preferred

• 4 year degree preferred

• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds

• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions

• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions

• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required

• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs

• Knowledge of warehouse procedures and security regulations

• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs

• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact

• Communication, administrative, and computer skills

• Ability to work under general supervision and work cooperatively with other branch personnel

• Ability to successfully complete all Company training designed to comply with regulatory requirements

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision,and Prescription Drug
  benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts
  .

• Enjoy our Disability Benefits
  at no cost to you.

• Share in our success with Profit Sharing Plans
  .

• 401(k) Savings Plan
  with company match to help secure your future.

• Paid Vacation
  and Sick Days
  to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays
  throughout the year.

• Take advantage of our Paid Wellness Day
  to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off
  to give back to the community.

• Predictable Work Schedules
  to plan your life: no weekends or nights for most roles.

• Employee Recognition Program
  to celebrate achievements.

• Reach your career goals with our Educational Reimbursement and Career Development Programs
  .

• And More Perks
  that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more…