Service Advisor

Overview

Classic Collision is hiring a Service Advisor for our Richfield location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities. We look forward to you joining our team!

• Serves as the primary point of contact for the customer throughout the repair process from drop-off through delivery of the completed vehicle
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines
• Partners with insurance companies to manage the customer’s claim to ensure the best customer experience
• Maintains communication with customers providing updates on the repair process
• Coordinates with technicians to confirm all aspects of the damages are identified
• Maintains customer satisfaction scores according to company standards
• Performs quality inspection prior to vehicle delivery to the customer
• Performs other related duties as assigned

• Must be at least 18 years of age
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person
• Prior collision estimating experience preferred
• Familiar with estimating systems CCC1 preferred
• I-CAR / ASE certification preferred
• Strong organizational skills
• Successful completion of background check required

• Integrity - Respect and accountability at every level and in every interaction
• Customer Service - Provide the highest level of customer service while building satisfaction and retention
• Innovation - Develops and displays innovative approaches and ideas to our business
• Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. May move objects up to 20 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer. We do not discriminate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

Classic Collision is committed to providing reasonable accommodations to individuals with disabilities. If you need accommodations to submit your application, please email re This email is listed exclusively to assist disabled job seekers whose disability prevents them from applying online.

This job description is not a complete statement of all duties and responsibilities comprising the position.