Support Specialist - Commercial Lines

This position is based in Anchorage, Alaska, and candidates must be within driving distance of the office Who are we?

Umialik Insurance Company, a member of the Western National Insurance Group, is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Support Specialist to join our Commercial Lines Team!

The individual in this role will provide quality administrative support to underwriters and agencies by rating and entering transactions into established systems for commercial lines. This position offers a solid training program, ongoing support from team members, and an ongoing career path in the company.

• Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies.
• Rates and enters transactions for commercial lines business with a primary focus on operations.
• Acts as the starting point for the department’s transactions and quickly determines to which area the transaction should be directed.
• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and assesses the information for clarity.

• Ability to proofread written and electronic documents to identify and correct errors.
• Intermediate Word and Excel skills.
• Excellent communication and customer service skills.
• Ability to make independent business decisions when required.
• Ability to manage a heavy workflow of incoming transactions.
• High school diploma or equivalent.

• Previous insurance experience is preferred, but not required.
• Basic Point In system and / or similar policy administrative system knowledge is preferred.
• Interest in continuing to grow and learn in the insurance industry is preferred.
• Coursework towards AINS certification is preferred.

The full hiring range for this role is $19.46 - $25.69 hourly. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest assets. Nearly half of our employees choose to stay at Western National for ten years or more!

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021, 2022, and 2023. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance Plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings…