Workers Compensation Consultant

Workers Compensation Consultant – Lockton

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• Monitors claims activities and results, facilitating the resolutions of claims as needed
• Functions as liaison between Clients and insurance carriers, advocating for the best outcome for the Client while respecting Insurance Carrier
• Ensures the accuracy and completeness of claim forms
• Reviews claim status, action plans, and reserves by applying advanced problem solving skills
• Challenges adjustments as warranted, while advocating the best outcome for Client in accordance with Lockton Company service standard
• Coordinates and performs cost containment surveys to evaluate Client’s existing cost management programs
• Negotiates changes in reserves for a positive Client outcome
• Provides status reports to Clients, also ensuring internal Clients are well informed
• Analyzes data from claims carriers, generates reports with findings, and recommends a business plan and strategy for current and prospective Clients
• Evaluates Client’s existing claim program and Client needs
• Develops and implements Claims Management Programs, with periodical post‑implement reviews
• Coordinates Client meetings to review claims programs
• Develops yearly service plans for each Client’s policy
• Coordinates and attends regularly scheduled claims review meetings with Clients
• Develops audit sheets, summarized findings and calculations with a writer report
• Leads wrap‑up audit meetings
• Reviews loss history, providing recommendations to improve Client position
• Cultivates strong working relationships with stakeholders, including Clients, Producers, Client service staff, and Carriers
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed

• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience
• Substantial knowledge of the practices and procedures of Third Party Administrators, and the skill to effectively develop long‑term partnerships that meet client expectations and needs
• Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices
• Strong knowledge of the evaluation, interpretation and communication of insurance claims and coverage
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States