Salesforce OMS Business Analyst

Job Description

The Salesforce Order Management (SOM) Business Analyst is responsible for consulting with clients to develop and document a detailed understanding of business requirements across the end-to-end order lifecycle. This role translates those requirements into functional specifications and solution designs within Salesforce Order Management. The ideal candidate is a platform expert in SOM who can educate clients on standard features, identify gaps, and recommend scalable solutions during discovery and design.

• 3+ years of experience in a client-facing Business Analyst role.
• 2+ years of hands‑on Salesforce Order Management (SOM) experience.
• Salesforce Administrator Certification required;
  Salesforce Order Management accreditation strongly preferred.
• Expertise in gathering and documenting functional requirements and writing functional specifications.
• Proven experience leading requirements workshops and facilitating sessions with business and technical stakeholders.
• Strongly prefer candidates who have participated in multiple full lifecycle Salesforce Order Management implementations, including configuration and integration.
• Extensive knowledge of the SOM order ingestion, order summaries, fulfilment orders, payment processing, transactional flows, and inventory management.
• Ability to act as a platform evangelist, educating clients on native Order Management capabilities and demonstrating features during the Discovery phase.
• Expert knowledge of general Salesforce administration (permission sets, users, objects, flows, validation rules, etc.).
• Experience collaborating with technical teams regarding APIs, integrations, payment gateways, ERP connectivity, and data migration is a plus.