Field Engineer

JOB DESCRIPTION

* This job req is subject to overtime discounts (0.95x exempt; 1.35x non‑exempt) and a 10% discount after six months of service.*

End Client:
Dell – Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!

Bill Rate: *** – (BILL RATE MUST BE LISTED AT TOP OF THE RESUME)

Minimum Pay Rate: ***

Fed Ex Address: 2825 Cargo Rd, Minneapolis, MN 55450. Weekly Mileage: 250 – 350.

Vaccination Requirement: TBD.

Candidate(s) are not paid to drive to and from work. All mileage during the day to work locations are reimbursed at the standard mileage rate.

• How many years of Computer Hardware Repair Field experience do you have?
• Within the last 2 years how many Motherboards have you replaced?
• Within the last 2 years how many LCD’s have you replaced?
• How many years of experience do you have diagnosing Dell laptops and PC’s?
• Are you A+ Certified? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified, or be subject to termination.)

• As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Repair activities include replacing hard drives, motherboards, keyboards, and whole unit swaps.
• Perform repair or replacement of PC peripherals.
• Must have reliable transportation for traveling to service locations across the metro and surrounding areas.
• Close service tickets in real time in the call management system using the company's provided phone.

• Must have his/her own reliable car and car insurance.
• 1+ years of hands‑on experience with laptop and desktop break‑fix.
• Computer‑building background experience preferred.
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic/non‑complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.

• Must be able to complete required product training.
• Must be able to pass drug and background screening.

• Full Legal Name (name that appears in driver’s license)
• Are you eligible to work in the US?
• What is your zip code of residence?
• Do you have a working printer at home?
• Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
• This position requires a substantial amount of administrative work (via iPhone), such as real‑time reporting of your time and location and documenting your activities in the ticketing system for each service call. Is this something you will have an issue with?
• Have you ever worked for [company]? If yes, please provide the dates and reason for leaving.
• If your car breaks down, what is your backup plan? (Uber, Lyft or public transportation are not acceptable as a backup plan.)
• Occasionally you may be required to work beyond the end of your planned shift (for example, to work past 5:30 pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
• Do you have a reliable computer and a high‑speed internet connection at home that you can use for work?
• The dress code for this position is business casual. Are you willing and able to comply with this dress code?
• Obtaining Dell computer certification is a requirement for this position. These certs will cost you nothing, and are done after the interview (if you are selected) on your own computer at home, open book. Evidence of certification must be submitted before a job offer is extended. Will there be any issue with this requirement?