Business Analyst; DME Brightree

The business analyst will serve as the primary point of contact for business-critical Comfort Medical solutions with deep expertise in Brightree system administration and optimization. In this position, you will focus on day-to-day support, system maintenance, and data management, while also collaborating with stakeholders across the Comfort Medical organization to identify and implement workflow and process improvements. As the subject matter expert on Brightree capabilities, integrations, and strategic enhancements, you will play a key role in maximizing the system’s value.

This role will also challenge the status quo by identifying and implementing process optimizations that will increase overall efficiency in the way our teams operate. Tasks may originate from projects, requests for change, continuous improvement or troubleshooting to solve system issues. This role will work closely with several business functions including Order Fulfillment, Marketing, Revenue Cycle Management, Outside Sales, and Regulatory Affairs & Credentialing.

Major Areas of Accountability

• Serve as Brightree subject matter expert, providing strategic guidance on system capabilities, limitations, and optimization opportunities.
• Lead Brightree Configuration Management, including complex workflows, business rules, and custom reporting solutions.
• Drive operational efficiencies by continuously improving, ensuring compliance, and standardizing order-to-cash processes.
• Ensure best practices by maintaining close communication with vendors, attending courses, monitoring release notes, and performing external benchmarking.
• Develop, implement, and uphold a comprehensive master data management strategy.
• Take ownership of data issues, serving as the first line of defense from identification to resolution, and escalating as necessary.
• Secure master data integrity, establish processes and cadence for data uploads (e.g. pricing tables).
• Respond to user issues, troubleshoot, and provide problem-solving assistance as required.
• Manage relationship with vendors.
• Document and maintain the system change process.
• Manage system access control, permissions, and privileges.
• Set expected service level goals for application operations and support, monitor performance and escalate issues as needed.
• Own general configurations such validation rules, custom fields, and picklists.
• Maintain a high-level understanding of supporting solutions to provide recommendations on potential integration points and functionality intersections. Collaborate closely with the development team on new solutions and enhancements.
• Collaborate with the training team and department management to plan, develop, and oversee user training for new and revised processes.
• Support IT Resource Management, provide business ownership and RFC documentation.
• Other responsibilities as assigned.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Basic Qualifications

• • Minimum 2-3 years of hands-on Brightree experience, including system configuration, reporting, and workflow management.
  • Demonstrated ability to lead strategic discussions about system capabilities and business process optimization.
  • Bachelor’s degree in business/process management or related field, or equivalent experience.
  • Strong analytical and problem-solving skills with the ability to collect, organize, and analyze complex data sets.
  • Solid understanding of business processes and the ability to identify areas for improvement and recommend solutions.
  • Familiarity with project management methodologies and the ability to contribute to project planning and implementation.
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels.
  • Experience working in the healthcare industry, preferably within a DME business.
  • Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of…