Sr. IT Support Specialist

Description

The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.

Responsibilities:

- Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.

- Perform root cause analysis on recurring issues and implement permanent corrective actions.

- Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.

- Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.

- Create and maintain system documentation, SOPs, and configuration guides for internal use.

- Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.

- Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.

Requirements

- Minimum of 5 years of IT support experience, with expertise in advanced troubleshooting and system analysis.

- Proficiency in Entra  Office 365.

- Strong knowledge of LAN and WAN networks, including configuration and maintenance.

- Experience implementing and managing endpoint security measures.

- Ability to lead IT projects, including planning, execution, and team coordination.

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